Notes
Notes - notes.io |
6038880107
tv box didnt activate after 24 hours refresh // educated to contact hisense // tv is not working // flashing screen name, no error message // eoc
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8773103301752572
7818010822
modem ativation // registered the owned device // ran itg // issue resolved // has concern about the app // transfered to csa dept because she want to use same email ;for new service address
#CR083584501
ppitch
0040365ba898
mg7310
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8499102500282533
tech visit is canceled because of pendeing balance on the previous service address // educated cx about the reason of cancelation an d to contact LOST PREVENTION // but insisted to have someone to visit this day //
last rep said that the prev bill wil be included to the new service address but the prev acc is disconnected with a pending balance //
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8993212840027075
(412) 780-1381
modem activation // ran itg // there is outtage on the area // #CR083587554 // issue resolved
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notes
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8499052830197051
(908) 644-3703
cx asked about the streaming boxes and packages // call disco
pitch
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8993110900045500
cx wats to remove close captioning on screen // educated cx about the proccess but still unable to remove // endorsed to supp // #CR083600581
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8499050200202410
(215) 913-2944
tv box activation // ran itg // still not working // call back after an hour // #CR083612012
pitch
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8299700041062009
(240) 338-5800
tv box activation // ran itg // netflix keep going in and out // soak // #CR083617339
#CR083619116
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8299400433605602
(443) 838-9623
modem activation // registered equipment // ran itg //still not working // set tech visit // issue resolved // CR083624652
pitch
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