Notes
Notes - notes.io |
an: 8993208880279998
cb#: 7245187650
issue: wants to activate the cable box // internet // voice
resolution: contact ecm because upon completing the pending work order I received an XB3 error // run itg // issue resolved
ct#: #CR083584825
#CR083585377
pitch: n/n
dispo done
____________________________
cx: Buffy
an:8993111260298606
cb#: 2232729718
issue: wants to upgrade the internet and downgrade cable box // has due payment today // asked if she can have a payment arrangement
resolution: contact billing and upon checking cx is not eligible for payment arrangement // cx hang up
ct#:
pitch:
upgrade the internet
downgrade the cable box
dispodone
____________________________
cx: Kimberly
an: 8499100101449915
cb#: 4340424
issue: wants to activate internet
resolution: move first her equipment frim her old address to new
ct#: #CR083596732
pitch: y/ call got disconnected
f879
dispodone
tg1682g
____________________________
cx: Milad
an: 8499053544588148
cb#: 2013806451
issue: wants technican appointment
resolution: added the eq first on the account // schedule for technian appointment // manual tech
ct#:
pitch: y/n
s64bup699969820
5c8fe0b89896
2c38
80dac2f32c38
8499050280241528 //
____________________________
cx: Thomas
an: 8499051630093635
cb#:6095027849
issue:wants to activate internet equipment
resolution: run itg // issue resolve
ct#: #CR083599646
pitch: n/n
Mchale
8562353131
____________________________
cx: Dawn
an: 8299610264108720
cb#: 7033627529
issue: wants to set up technican appointment
resolution: try torun itg // schedule for technician appointment
ct#: #CR083608500
pitch:
____________________________
cx: Keneidra
an: 8499200074134096
cb#: 3023571176
issue: general inquiry about the bill and track her her mobile phone
resolution: provide information to the cx
ct#:
pitch:
April 24
2610
a week
____________________________
cx: Adeler
an: 8773102120268943
cb#: 7814240709
issue: wants to activate internet
resolution: run itg // cx going to receive text message for further updates since the device is performing manual restart
ct#: #CR083612636
pitch:
1c937cf49975
sb8200
____________________________
cx:Shadai
an: 8299420661472913
cb#: 2022740724
issue: wants to activate internet
resolution: run itg // change wifi name and password // issue resolved
ct#: #CR083615495
pitch: y/n
Unpacklife
bribrivle23!
bridle23!
____________________________
cx:Kim
an: 8499100700063588
cb#: 6108049484
issue: wants to removed the devices that was not actually existing
resolution: removed the device but upon going to send a customer approval cx disconnected
ct#:
pitch:
____________________________
cx: Colleen
an: 8773400131615759
cb#: 8609155826
issue: wants credit bcs her service keeps on interrupting
resolution: advice the cx to have a technician appointment in order to have a physical check on her end // manual tech // call got disc.
ct#:
pitch:
about 20 mins ago
____________________________
cx: Isabelita Ramirez
an: 8499053544507726
cb#: (646)229-8692
issue: cx wants an iPad Pro 12.9 inch
resolution:
ct#:
pitch:
____________________________
cx: Samrith
an: 8773102933424055
cb#: 9789050799
issue: wants to activate internet // reset xfinity password //
resolution: run itg for internet and xfinity app // issue resolved
ct#:#CR083639440
pitch:
t2dct1682ndct
Ayden
aryah2017
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