Notes
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CB:(402)616-0211
Acc:8773100771425853
Issue/Resolution:cx wants to know if there is still an outage in their area,educated cx,EOC
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Roj talked to Gail Kelly
CR083585376
CB:(515)801-1304
Acc:8499051000009146
Issue/Resolution:cx wants to fix landline services-activation,created ECM for SODI completion,ran itg for phone activations,issue resolved
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Roj talked to Ethan Fox
CB:(240)476-0228
Acc:8299420641162238
Issue/Resolution:inquires onn how to set up bridge mode,educated cx that we can do it in our system through troubleshooting,cx wanted to get a callback to proceed with activation and bridge mode setting by 10:30pm,EOC
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Roj talked to Matthew Colligan
CR083588384
CB:(551)265-1047
Acc:8499052790059895
Issue/Resolution:own modem activation,ran itg for activations and routed to tech appointment,cx don't want to proceed because of the possible charge,educated cx that he can do it in Xfinity app,EOC
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Roj talked to Teresa Butrim
CB:(410)491-3214
Acc:8299400482245094
Issue/Resolution:tech appointment inquiry,educated cx that tech will be late and est. time of arrival is 11:00 o'clock,educated cx about Xfinity app to track tech,EOC
-------------------------------------------
Roj talked to Jesse/Sylvia Feinberg
CR083590090
CB:(412)352-8483
Acc:8993212990260013
Issue/Resolution:cable box activation,ran itg for activations,issue resolved
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Roj talked to Tony/Barbara Kohler
CB:(978)697-7642
Acc:8773103840346993
Issue/Resolution:cx wants to change completion date of services in new account-successful,EOC
-------------------------------------------
Roj talked to Alette Gilje
CB:(952)913-5870
Acc:8299700044086245
Issue/Resolution:cx wants to know where is tech,educated cx that tech visit is already tagged as completed,manual tech,issue resolved
-------------------------------------------
Roj talked to Rene Jaramillo
CR083596207
CB:(571)789-7403
Acc:8299610130729394
Issue/Resolution:modem activation,ran itg for activations and routed to tech appointment,issue resolved
-------------------------------------------
Roj talked to Tami Theriault
CR083609412/CR083611266
CB:(978)223-3319
Acc:8773102350099364
Issue/Resolution:cable box activation,ran itg for activations,checked remote-good,checked peacock access-completed itg because cx no longer wants to proceed with the troubleshooting procees for application issues,issue resolved
-------------------------------------------
Roj talked to Dyamond Mckie
CB: (815)919-1442
Acc:8499053544586399
Issue/Resolution:wants to know where is tech right now,offred cx to reschedule tech appointment but cx already did it through app,cx disconnected call,endorsed to support,EOC
-------------------------------------------
Roj talked to Arlene Napier
CB:(304)712-5921
Acc:8299300011285795
Issue/Resolution:cx wants to change checking account details in the information,educated cx of the past due-sent link for payment options and auto pay enrollment,cx wants to turn off eco bill,EOC
-------------------------------------------
Roj talked to Startaysha Paige
CB:(301)455-5510
Acc:8299700043743887
Issue/Resolution:wants to remove/disconnect services,educated cx that Disconnect department is closed today and just give them a call by monday 7am-9pm,EOC
-------------------------------------------
Roj talked to Laurie Madine
CB:(724)454-5648
Acc:8993207580049032
Issue/Resolution:cx wants to have a tech for outside wirings as advised by previous tech-successful,EOC
-------------------------------------------
Roj talked to Maurice Rakin
CB:(888)934-6489
Acc:8499053340084664
Issue/Resolution:cx wants a supervisor on set of the call,HBO access problems,endorsed to support,EOC
-------------------------------------------
Roj talked to Andrea/Lissa Gary
CB:(267)383-1477
Acc:8499100217457448
Issue/Resolution:flex box activation,educated cx about the pending soft disconnect and overdue balance,EOC
-------------------------------------------
Roj talked to Jodi Colabella
CR083636909
CB:(203)361-5952
Acc:8773404111166171
Issue/Resolution:cable box activation,ran itg for activations,issue resolved
-------------------------------------------
Roj talked to Anthony Young
CB:(603)631-6948
Acc:8773201803761339
Issue/Resolution:modem activation,ran itg for activations and routed to tech appointment,cx do not want to proceed with tech appointment,issue resolved
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