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issue:cable modem activation
steps:Error received from back end while sheduling TruckRoll:Invalid Fields in Timeslot ID(ConversationID) but successfully scheduled April 5 @ 10-12 on CSG
acc:8993212930024727/(412) 551-9286
p:yes
----------------------------
*caller:jose
issue:internet but wants spanish dpt.
steps:transferred
acc:8299400050486682/(443) 221-1933
p:yes
----------------------------
*caller:george
issue:cable activation rdk03004
steps:ran itg #CR083883986 routed to tech 4/16 at 10-12
acc:8499052820144303/(732) 398-8090
p:yes
----------------------------
*caller:harry
issue:wants repack channel
steps:transfer to change of service
acc:8773404134020603/(475) 301-6524
p:yes
----------------------------
*caller:robert knoll
issue:voice - 6096003289
steps:still not registered cx confirmed wants cdv tech mid itg #CR083914123
acc:8499050130049162/(609) 238-9265
p:yes
----------------------------
*caller:kathleen
issue:wants to pay
steps:transfer ivr payment
acc:8773404111396307/(203) 215-0611
p:n
----------------------------
*caller:david & patricia
issue:wants technician to install the cable left by previous technician
steps:schedule tech visit
acc:8773103230064651/(617) 262-9741
p:y
----------------------------
*caller:ciera
issue:wants tech install
steps: tech visit setup by support
acc:8299400023657781/(443) 527-1059
p:y
----------------------------
*caller:ronald
issue:ported number voice activation
steps:customer confirmed service is working mid itg bypass itg to complete #CR083931724
acc:8773303110315344/(207) 751-9351
p:y
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