Notes
Notes - notes.io |
Grace spoke to:
Issue:
Action:
Ticket Number:
Account Number: 8499100490110698
Callback Number: CR084976446
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Grace spoke to: marvin
Issue: cable box activation
Action: ran itg//previous agent sent out a wrong box//send signal// the box is not recognizing his details// call got disconnected// eoc.
Ticket Number: CR084977241
Account Number: 8499100221960320
Callback Number: 2156980899
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Grace spoke to: shaddai
Issue: cx wants to speak FROM BILLING DEPT.
Action: transfer to billing dept.
Ticket Number: CR084978668
Account Number: 8499051510227030// pitch NT
Callback Number: (609) 500-3661
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Grace spoke to: clement
Issue: cx wants to have internet service
Action: transfer to new sales dept.
Ticket Number: CR084979047
Account Number: 8299400312516508
Callback Number: (848) 200-5651
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Grace spoke to: brandy
Issue: modem activation
c0a00dfc93b5
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Action: add equipment// ran itg// check connections// send signal// issue resolved// eoc.
Ticket Number: CR084980624
Account Number: 8773402001570783// pitch NT
Callback Number: (860) 501-0122
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Grace spoke to: wimpys
Issue: modem activation
Action: ran itg// check connections//his voice keeps breaking up// call got disconnected//
Ticket Number: CR084982272
Account Number: 8773100770399927
Callback Number: (978) 401-1056
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Grace spoke to: samantha
Issue: modem activation// no cable wires
Action: ran itg// by pass some parts since the cx wants to have a technician// ISSUE RESOLVED// EOC.
Ticket Number: CR084985252
Account Number: 8499100216783786// pitch NT
Callback Number:(267) 271-6562
/////////////////////////////////////
Grace spoke to: michael
Issue: modem activation
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Action: ran itg// check connections// send signal// setup wifi name and password// issue resolved// eoc.
imei- 355720071077063
Ticket Number: CR085004385
Account Number: 8499050200645071// pitch callback
Callback Number: (330) 554-0061
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Grace spoke to: SIVARAMARAJU
Issue: modem activation
6CCDD6775AC4
Action: ghost call// endorsed// eoc.
Ticket Number: CR085013703
Account Number: 8299400312514891
Callback Number: 302) 690-6804
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Grace spoke to: JAMES
Issue: modem activation
Action: ran itg// check connections//send signal// issue resolved// eoc.
Ticket Number: CR085015699
Account Number: 8499100027573251// PITCH NT
Callback Number: (267) 221-1533
/////////////////////////////////////
Grace spoke to: selena
Issue: cx wants to have a technician
Action: educate the cx to check the available schedule in the app.
Ticket Number: CR085020019
Account Number: 8299200070447585// PITCH nt
Callback Number: (302) 853-0195
/////////////////////////////////////
Grace spoke to: james
Issue: cx just pay his bill an hour ago
Action: transfer to new sales dept.
Ticket Number: CR085022756
Account Number: 8773110280172193
Callback Number: (413)2700057
/////////////////////////////////////
Grace spoke to: jeffrey
Issue: modem activation
1C937C0CAD4F
Action: ran itg// check connections// send signal// cx can't connect to the modem// routed to tech. visit//
Ticket Number: CR085028555
Account Number: 8299420610425772// pitch CALLBACK AFTER 7 PM
Callback Number:(301) 536-0974
/////////////////////////////////////
Grace spoke to: elgin
Issue: modem activation
9845
Action: ran itg//check connections// send signal// setup wifi name and password// issue resolved// eoc.
Ticket Number: CR085039084
Account Number: 8499102300735797// pitch callback
Callback Number: (484) 250-3123
/////////////////////////////////////
Grace spoke to: ethan
Issue: cx confirm that the equipment he had received are the correct equipment.
Action: educate the cx that he can get the equipment to the store
Ticket Number: CR085046162
Account Number: 8299400101090335
Callback Number: (410) 926-6318
/////////////////////////////////////
Grace spoke to: robert
Issue: pixelated picture
Action: ran itg// check connecions// issue resolved// eoc.
Ticket Number: CR085051300
Account Number: 8499100360062581
Callback Number: (610) 416-3720
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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Grace spoke to:
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