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I reviewed the account status and regret to inform that services are interrupted due to past due balance on the account. I checked for the payment extension option as well but unfortunately that is not available for you at the moment, request you to please pay the past due balance for $ in order for me to go ahead and restore the services on the account.
I can completely understand that it is difficult for you to manage the account right now and pay the bill. I really wish to help you out however there are certain policies we need to abide by and as per that without the past due balance, service restoration would not be possible at this address. I would request you to please make the payment for the past due amount so that we can help you restore the services.
I apologize for the miscommunication however there are no notes updated on the account for the same and I have also verified your eligibility for payment arrangement, service restoration will only be possible after the payment of past due amount.
I can imagine your situation how tough it must be for you to deal with this. I will help you with the best possible solution as I do realize its importance.
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