Notes

Are You Stunting YOUR ORGANIZATION Growth? (First Article Of 2)
If a company is bumping along with the same profits every year it often lacks a number of of:

strategic growth plan
marketing plan
appropriate sales approach
project scheduling
monitored customer service
Unplanned operational processes
Missing just one of these results in wasted effort for the whole company. Sometimes with costs which are hidden by "just doing business."

For example, think of Mr. Smith ringing to report a problem with the tap on his bathroom suite...

XYZ Customer Service Agent (XYZ CSA): "Hello The Sunny Bathroom Company. How can i help you?"
Mr Smith: "Ah, hello. I bought among your Kon-Tiki bathroom suites and you also installed it for me personally last week. Unfortunately among the taps fails and we didn't realise until your plumber left and we couldn't obtain him to ask him another."
XYZ CSA: "Oh that's a shame. Unfortunately I don't do the scheduling for the plumber so I've no idea when he is able to get back to sort it out for you. I'll ring his department and find out a period and ring you back?"
Mr Smith: "Great thanks"
XYZ CSA then puts the phone down and starts to notice the request. Another call comes through XYZ takes the decision and then forgets to complete the note.
The next morning...

ABC CSA: "Hello The Sunny Bathroom Company. How may I help you?"
Mr Smith: "I rang yesterday about getting a plumber to sort my tap out."
ABC CSA: "Oh. There is nothing here about this. Just give me your details... "
And of course this ties up another employee on the same problem. And is really a hidden cost. In addition to the customer is annoyed that he's been forgotten and is likely to tell others of his misfortune. They are all hidden effects of poor customer service.

How To Grow YOUR ORGANIZATION

Use a fresh pair of eyes. Get another consultant ahead in and proceed through it.

Usually the directors and owners are too close to the business and day to day work so can't step back as easily as they might like to.

That means problems get left to one side. There check here fester and eat away at growth and profits. Without you truly realising, because "you're getting round to it soon".

Whenever I get into a business I always find areas that a business can grow profitably. Equally I can see where the business has unreasonable costs or poorly performing people.

As a consultant you will find a sales approach, operational process, online marketing strategy, product, service or customer type that may either be improved or needs removing.

website can get into businesses and identify problem areas or people that have potential isn't because they're much better than the owners or directors. It is because they include objective judgment and analysis is based on knowledge of others they've been in.

The other thing is that a consultant can report hard truths that must definitely be faced without having to dress them up. Within the next article I'll look at which fresh couple of eyes you should enter your business and just why.

Jim Symcox coaches business through marketing strategies, implementation and use of social media to higher and easier profits. Business doesn't have to be tough! He's also a copywriter, blogger and the writer of "How exactly to Leap Ahead Of YOUR COMPETITION".

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