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959 999 4242
Kelly to Candance (FV)
> wants to activate modem
> rep. carlos from xfinity prepaid department takeover the call
> eoc
8773105140233243
508 331 2929
Kelly to Barbara (FV)
> someones calling her on the phone number starting on 360
> we only have one direct number from the comcast and that is only 1 800 xfinity
> advice the cx to block the number to avoid hack and phishing // eoc
8773105150300593
202 604 0130
Kelly to Kenneth (FV)
> called for the follow up of the tech
> educ the cx about the open status for the appointment // please keep your lines active on the phone # 4963
> end of the call
8993204290140557
878 214 9435
Kelly to Elaine (FV)
> 878 214 9435 -> phone # flip phone
> card on file 6216
> wants to swap the flip phone to samsung galaxy a54 on us
> connect to mobile care department // waiting time of 5 mins
> educ the cx to put on cue // cx agrees // eoc
8299600900277187 - xm pitched
540 717 1004
Kelly to rep. jasper to john (FV)
> telephone activations
> while sending the signal // call got dc
> endorse to support
> eoc #CR084844787
8773201340365271
603 507 7270
Kelly to Jose Ruzi (FV)
> wants to have spanish rep
> connect to hsi tech spanish
> eoc
8993206150383011 -> xm pitched
412 706 3391
Kelly to rep. shakina to Madinah
> telephone activations
> ran itg // issue resolved
> Eoc #CR084847677
8499052730049303
908 223 8825 //
Kelly to Cristan Debski (FV)
> wants to downgrade the service
> rep. sean from the solutions takeover the call // eoc
8299610371516930
571 264 5791
Kelly to Marsha (FV)
> wants to activate the service
> approve for the order
> ran itg // rerouted for tech apt
> the cx service should be have a cameras xh costumer
> educ the cx // the call got dc
> endorse to support // eoc #CR084865735
8773500080246652
8773102170992202
857 248 0803
Kelly to edwin (FV)
> account inquiries about the apple pay
> EDUC THE CX // eoc
8771402041001080
574 440 4636
Kelly to Randall (FV)
> billing inquiries
> rep. kate from billing central div takeover the call
8299600062101860
804 629 9194
Kelly to Michelle (FV)
> account inquiries
> educ the cx about the process about the billing cycle
> end of the call
8299420660280275 - xm pitched
301 704 7424
Kelly to Gladys (FV)
> Cable box no picture
> Office , Guest Room , Kitchen
> Rdk 10000 error code
> Outlet E-F-G
> ran itg for no pictures
> issue resolved
> eoc #CR084881670
8499050450167529 -> esim e2e
8993114150009836
Kelly to
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