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Issue:inquiry about the cx bill and services
Reso.:educate the cx about the bill//turned off the auto pay status//educate to have a remote with the wireless box so that they can use it if they want and inform about the $15 fee for the activation//Anthony have also inquiry about his own account//transfer to support//EOC
Contact #:(781) 709-7955
Acct. #:8773102291488197
Ticket #:
[email protected]
8773102291227900
................................
Lea spoke to:Louise
Issue:modem activation
Reso.:Rerun ITG for activation since the first one routed to truck roll//check connections//modem is online//wifi name and password cannot be changed//endorsed to support//EOC
Contact #:4107641939
Acct. #:8299400421744306
Ticket #:CR084891684
CR084895768
CR084896782
Sunshine
Sugar0726
................................
Lea spoke to:Latasha
Issue:modem activation
Reso.:Ran ITG//modem is offline//check connections//issue not resolved//set a tech appointment//EOC
Contact #:(412) 701-7143
Acct. #:8993209130791691
Ticket #:CR084904214
................................
Lea spoke to:Betty
Issue:cx wants a tech visit to install her modem
Reso.:bypass some ITG steps to set an appointment//EOC
Contact #:484) 797-9681
Acct. #:8993111622275516
Ticket #:CR084915396
pitch
................................
Lea spoke to:Javon
Issue:cx wants a transfer of service
Reso.:transfer to national mover's center//EOC
Contact #:(862) 282-6049
Acct. #:8499053260353461
Ticket #:
1585-88 lesley st. apt 2l hillside new jersey
07205
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Lea spoke to:Dawn
Issue:modem activation
Reso.:Ran ITG//change wifi name and password//issue resolved//EOC
Contact #:(609) 602-9485
Acct. #:8499050010060735
Ticket #:CR084925881
6096029485
21st
Comcast01!
pitch
................................
Lea spoke to:Justine
Issue:flex box activation
Reso.:add the equipment from the previous account//Ran ITG//issue resolved//EOC
Contact #:(603) 986-8579
Acct. #:8773201100826975
Ticket #:CR084932627
pitch
MA1922PMD276
................................
Lea spoke to:Derano
Issue:modem activation
Reso.:add modem in the account//Ran ITG//check connections//
Contact #:301) 814-6415
Acct. #:8299420610913702
Ticket #:CR084941805
3018146415
189C27C716F3
clarkderano1
Marcus1920
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