Notes
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issue:
____ Ghost call_____
CB #: 412 526 4127
ACC #: 8993210410003278
----------------------------------------------------------------------------Nicole to Georgia
issue: voice mail box currently not receiving messages
CB #: (540) 336-8479
ACC #: 8299610140350801
mbile no 1403365426
CR084847559
----------------------------------------------------------------------------Nicole to Dianne
issue: cx called in wanted to set up a new acc for her daughter // cx tried calling victoria to be connected on the line // didn't pickup // cx would just give a callback
301 503 7006
CB #: (443) 546-0236
ACC #:8299400311188515
----------------------------------------------------------------------------Nicole to larry
issue: cx called in with regards to internet activcation // acc was on soft disconnect // endorsed to support
CB #: (724) 333-2292
ACC #: 8993211290621825
----------------------------------------------------------------------------Nicole to Velez
issue: internet activation // ran itgs // internet is now working // issue resolved
CR084874299
CB #: 302 573 1606
ACC #: 8499200142106472
----------------------------------------------------------------------------Nicole to Lee
issue: cx called in just said he got a call from us that he is unaware of // cx said he's on the chat and suddenly got a live representative // cx disconnected the call // endorsed to support
CB #: 267 334 4535
ACC #: 8299200060842266
----------------------------------------------------------------------------Nicole to Donald
issue: upgraded internet service // internet activation // ran itgs // internet is now working
CR084881084
CB #: 6077608625
ACC #: 8773201580277475
PITCH - YES
----------------------------------------------------------------------------Nicole to Lechelle
issue: No phone service for a week // routed to tech appointment // appointment scheduled
CR084891225
CB #: :(703) 855-7977
ACC #: 8299610262401655
PITCH _ YES
----------------------------------------------------------------------------
----------------------------------------------------------------------------Nicole to Frances
issue: wanted to manually set up a technician appointment // tech appointment was scheduled
CB #: (856) 668-6209
ACC #: 8499051550558013
----------------------------------------------------------------------------Nicole to Nicholas
issue: manual tc for the wrirings // appointment for tech was scheduled // issue resolved
CB #: (443) 257-9801
ACC #: 8299400420162963
PITCH - YES
----------------------------------------------------------------------------Nicole to George
issue: internet activation // ran itgs // routed to tech appointment // call was disconnected
CR084913512
CB #: 802) 713-8831
ACC #: 8773501810023288
----------------------------------------------------------------------------Nicole to John (Agent)
issue: called in for completion of service order on the cx acc // order canot be completed bcs of existing sodi // informed the agent // no other concerns // eoc
CB #:
ACC #: 8499053390016194
----------------------------------------------------------------------------Nicole to hope
issue: internet activation //ran itgs // cx would receive a text after 10 mins
8773102180468144
(617) 462-1321
CR Ticket #CR084920089
CR Ticket #CR084924103
----------------------------------------------------------------------------Nicole to doreen
issue: first time activation of cable box // ran itgs // issue resolved
CR084934761
SSB
CB #: (781) 536-4390
ACC #: 8773105090245627
----------------------------------------------------------------------------Nicole to gene
issue: internet activation // voice service activation // cable box activation // ran itgs // internet and voice service is working // appointment for tech for the cable box // issue resolved
CR084937566
CR084939345
CB #: (717) 514-4233
ACC #: 8993110820043874
PITCH _ YES
----------------------------------------------------------------------------Nicole to Mindy
issue: cx is requesting for a new cable box // cable box is shipped on the cx service addess // issue resolved
CB #: (202) 251-7761
ACC #: 8299700042258101
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