Notes

ACC#: 8299400121261825
CB#: (301) 756-6911
PITCH: no

Earl spoke to Ronald

Concern: got a house phone last week//applied for a home phone//wanted to activate a landline

Actions taken: ran ITG//no landline reflected on the account//cx is from internet essentials//transferred to internet essentials//EOC

CR Ticket #CR085158737

2403778064


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ACC#: 8773102280691660
CB#: (501) 295-2130
PITCH: no

Earl spoke to Eric

Concern: received an email of the cancellation that is approved//wanted to activate cx

Actions taken: educate the cx to contact loss prevention //EOC
CR Ticket #CR085164313

==========================-
ACC#: 8299610381366839
CB#: (703) 623-6166
PITCH:

Earl spoke to Samuel

Concern: new modem activation

Actions taken: ran ITG//set wifi name and password//issue rersolved//EOC
CR Ticket #CR085168338

name: lukas2017
password: shields@312


7t-mobile 200

==========================-
ACC#: 8773500970175425
CB#: (802) 999-9414
PITCH: no//already have a line

Earl spoke to Casey

Concern: order a new phone//wanted to activate the line

Actions taken: transferred to mobile department//EOC

==========================-
ACC#: 8299600074184474
CB#: (804) 307-7642
PITCH: no/disco

Earl spoke to Louis

Concern: landline activation//

Actions taken:complete sodi// ran ITG//cx got disconnected//endorsed to support//EOC
CR Ticket #CR085174901

8043607968

==========================-
ACC#: 8773103520912056
CB#: (978) 221-4795
PITCH: no//soft disconnect

Earl spoke to Jessica

Concern: wanted to pay $120 today

Actions taken: transferred to IVR Payment//EOC

==========================-
ACC#: 8773105070489724
CB#: (978) 726-6950
PITCH: no

Earl spoke to Carol

Concern: need to find out the balance to her phone

Actions taken: transferred to mobile department//EOC

==========================-
ACC#:
CB#: (202) 262-5278
PITCH:

Earl spoke to William

Concern: line from cable box is down accross the street

Actions taken: cx no response//issue unresolved//EOC

==========================-
ACC#: 8773100021223629
CB#: (339) 440-7404
PITCH:

Earl spoke to Carmen

Concern: internet essentials concern

Actions taken: transferred to internet essentials
CR Ticket #CR085193434

t-mobile


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ACC#: 8773402270198696
CB#: 8603297061
PITCH:

Earl spoke to Joe

Concern: new mobile phone activation

Actions taken: transferred to mobile department
CR Ticket #CR085195337

==========================-
ACC#: 8499053141668137
CB#: (908) 451-8622
PITCH:

Earl spoke to Roger

Concern: wanted to add new modem to the account and activate

Actions taken: add equipment to the account//ran ITG for activation//modem is offline//cx disconnected//EOC//endorsed to sup

D4B92F1F11E8

0890
==========================-
ACC#: 8771300213382116
CB#: 7735623253
PITCH:

Earl spoke to Shanice

Concern: wanted to move to a new address with the same service

Actions taken: transferred to central division

6641 S Elis Apt 3

6641 ELIS Apt 3, Chicago, Il, 60637
==========================-
ACC#: 8299420200804030
CB#: (240) 584-1568
PITCH:

Earl spoke to Sharon

Concern: wan a tech visit for modem activation

Actions taken: endorsed to support for manual tech//issue resolved//EOC

==========================-
ACC#: 8499100510216855
CB#: (215) 941-2643
PITCH:

Earl spoke to Abofede

Concern: new modem activation

Actions taken: ran ITG//modem is offline//set tech appointment//issue resolved//EOC

CR Ticket #CR085210018



==========================-
ACC#: 8299200230436205
CB#: (302) 222-2164
PITCH:

Earl spoke to Sharese

Concern: received a text message that comcast is doing a routine monitoring//modem is not working but cable box is working//wanted to set tech appointment for free beacause she was notified to have a tech appointment for free on Friday

Actions taken: educate cx with the possible charge of the tech appointment//cx wont continue to set tech appointment//EOC

==========================-
ACC#: 8499053280073719
CB#: (201) 456-2471
PITCH:

Earl spoke to Jo Ann

Concern: cant change the channel
subscription//certificate is expiring prompt on the tv screen//

Actions taken: endorsed to support
activity data
==========================-
ACC#: 8993210150273909
CB#: 7244208855
PITCH:

Earl spoke to Sonny Brooks

Concern: new modem activation

Actions taken: ran ITG//could not add equipment to the account//endorsed to sup//EOC

4125198486//

1C937C27ECC6


==========================-
ACC#: 8499100840301286
CB#: (610) 836-1877
PITCH: yes

Earl spoke to Laura

Concern: wanted to remove TN:4849470919 and replace it with TN:6104312904

Actions taken: endorsed to sup for changing TN numbers//EOC


==========================-
ACC#: 8499101460269142
CB#: (215) 694-0745
PITCH:

Earl spoke to Stanton

Concern: experiencing the same issue with his cable box even after the tech visit//frozen picture,black screen but when he do manual restart, will work fine but the problem will still goes on every night

Actions taken: offered a new tech visit//set tech appointment//EOC
2 main boxes and 5 receiver boxes
==========================-
ACC#: 8499052910084377
CB#: (848) 565-7795
PITCH: yes

Earl spoke to Joseph

Concern: new cable box//rdk 03036

Actions taken: ran ITG//set tech appointment//issue resolved//EOC


CR Ticket #CR085254433


ATNT-

==========================-
ACC#: 8299600831254701
CB#: (434) 422-0792
PITCH: yes

Earl spoke to Tim

Concern: new modem activation

Actions taken: ran ITG//issue resolved//endorsed support for confirmation//EOC
CR Ticket #CR085260326



name: rpcv2
password: fiji2008

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