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Hi, this is cathrene. Let me read through your chat with our Virtual Agent
Acknowledge
Sure, let me review the terms and conditions for your booking and I'll see what we can do. Give me a moment.
Apology
I'm sorry to hear this — let me see if I can find a solution.
I'm sorry you've run into this issue. Let me see what I can do to solve it for you.
Chat window open
Please keep this chat window open so we can stay connected — thanks!
Checking in
Thanks for staying connected, just a few more minutes while I check on this. Thanks for your patience.
Closing
Can I help you with anything else?
Disagreement with policy
We know this is disappointing. We always try to advocate for flexibility for our travelers, but our suppliers often have strict rules and restrictions around their bookings, and there's nothing more we can do in this case.
Discovery
Thanks. So to confirm, you would like to change your hotel reservation, and only keep the [first night/last night], correct?
No response
I'm sorry, since I'm not receiving a response from you, I am going to close the chat.
Please contact us again for if you need support — thank you.
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