Notes
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CB: (862)315-8518
Acc:8499053141346502
Issue/Resolution:cx wants to know the balance in her bill,eduacted cx about the past due and the changes made in the account-cx confirmed that she get it now after the explanation,EOC
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Roj talked to Joe Deus/John
CR084734127
CB:(508)933-9942
Acc:8773102920314772
Issue/Resolution:own modem activation,ran itg for activations,issue resolved
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Roj talked to Andrew Gudinas
CR084753792
CB: (570)728-0001
Acc:8993112520344966
Issue/Resolution:cx wants to confirm removal of voice mail on account-educated cx that there is no vm messages on account anymore,ran itg for voicemail issues because cx is still seeing "too many messages" and routed to SOAK process but cx don't want to proceed with receiving SMS because he wants to get a callback-educated cx that he will receive a follow-up call within 4 hours to confirm the resolution and cx agreed,EOC
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Roj talked to Faheel Khan
CR084763320
CB:(929) 855-1207
Acc:8299200240260462
Issue/Resolution:modem activation,ran itg for activations,set up wifi name and password,issue resolved
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Roj talked to Lynn Stephens
CB:(610) 470-5260
Acc: 8299200060811402
Issue/Resolution:cx wants to remove TV packages,transferred to disconnect department,cx agreed to wait in the line for the next agent to answer the call,EOC
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Roj talked to Wilma
CB: (443)521-1569
Acc:8299410050006281
Issue/Resolution:cx wants to permanently close the account because account holder has already passed away,educated to wait in the line for the next agent to answer the call,EOC
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Roj talked to Lorrie Chiapetta
CB: (202) 903-3613
Acc:8773103910166602
Issue/Resolution:cx have concern with internet services-bulk account,transferred to bulk account department,cx agreed to wait in the line for the next agent to answer the call,EOC
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Roj talked to Robert Harlow
CB: (202) 903-3613
Acc: 8299610330530857
Issue/Resolution:cx says he suspects malicious activities in his modem,offered to do troubleshooting with general security issues but cx don't want to and just wanted to talk to someone from security department,transferred to CSA Residential department,cx agreed to wait in the line for the next agent to answer the call,EOC
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Roj talked to Peter Silverman
CR084777473
CB:(617) 851-2674
Acc:8773100750275469
Issue/Resolution:additional cable box activation and routed to tech appointment but there is already a tech appointment in the account-educated cx to just follow the tech appointment scheduled,EOC
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Roj talked to David Diep
CR084780422
CB: (857)345-5370
Acc:8773102271690523
Issue/Resolution:cx wants to use a netgear router to connect to internet,ran itg for Xfinity wireless gateway settings and completed itg because there is no option in there to enable bridge mode,utilized MSO to enable bridge mode but cx still can't surf,educated cx that the modem is working fine and the problem might be the router,EOC
------------------------------------------
Roj talked to Martyna Marji
CB: (917)831-6900
Acc:8299610300199931
Issue/Resolution:cx wants to reschedule tech appointment-successful,EOC
------------------------------------------
Roj talked to Rose Knowles
CB:
Acc:8499051010114308
Issue/Resolution:cx wants to use the same email for both user ([email protected]),transferred to CSA Residential department,EOC
[email protected]
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Roj talked to Jeff Shultz
CR084798489
CB:(610) 207-5578
Acc:8993111680012710
Issue/Resolution:modem activation,ran itg for activation,issue resolved
------------------------------------------
Roj talked to Derek Guzman
CB: (978)914-1356
Acc: 8773103521120634
Issue/Resolution:cx wants to reactivate internet services but account is under loss prevention,educated cx about it and confirmed to be all good,EOC
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Roj talked to Asha Iyer
CR084802127
CB:(650) 906-4937
Acc:8499053401110200
Issue/Resolution:modem activation,ran itg for activations,set up wifi name and password,issue resolved
------------------------------------------
Roj talked to Olayemi Adekeye
CR084805282
CB:(814) 777-7247
Acc:8993113490059295
Issue/Resolution:modem activation,ran itg for activation,issue resolved
------------------------------------------
Roj talked to Justin Peterman
CR084808191
CB:(717) 521-6045
Acc:8993110400027172
Issue/Resolution:modem activation,ran itg for activations,issue resolved
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