Notes

Lea spoke to:Tymir
Issue:wants a tech visit to install his internet
Reso.:bypass some ITG steps to set an appointment//EOC
Acct. #:8499053240715276
Contact #:201) 852-8681
Ticket #:CR084705713

pitch

..............................Lea spoke to:Jacob
Issue:modem activation
Reso.:Ran ITG//change wifi name and password//issue resolved//EOC
Acct. #:8773201281135964
Contact #:(860) 578-7079
Ticket #:CR084723319
newyorkst
8605787079
pitch
..............................Lea spoke to:Rachel
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:

4125832654

..............................Lea spoke to:Janie
Issue:cable box activation//another cable box is not working
Reso.:contact ecm to add the equipment in the account//Ran ITG//cx did the activation process on the screen//issue resolved//Ran ITG for another cable box//call got disconnected//completed the ITG//endorsed to support
Acct. #:8299400420325933
Contact #:4436045409
Ticket #:CR084757927
CR084759918
pam602141119

..............................Lea spoke to:Idrak
Issue:cx wanted to change the address in his account
Reso.:instead of 1712, it should be 1714//transfer to new sales dept.//EOC
Acct. #:8499100027571602
Contact #:469) 605-6889
Ticket #:

1714

..............................Lea spoke to:Jeremey
Issue:wants a tech to have coaxial outlet in their place
Reso.:bypass some ITG steps to set an appointment//EOC
Acct. 8499100121285497
Contact #:(267) 261-0928
Ticket #:CR084763974



..............................Lea spoke to:Patricia
Issue:internet not working
Reso.:Ran ITG//inform the cx that the modem is already online and it is provisioned appropriately, contact to manufacturer's equipment to connect with their internet//cx agreed//EOC
Acct. #:8773103850009945
Contact #:978) 807-8210
Ticket #:CR084770616



Lea spoke to:Rocio
Issue:about the internet//cx wants a spanish rep.
Reso.:transfer to hsi technical, spanish rep.//EOC
Acct. #:8299400121312693
Contact #:(240) 640-5812
Ticket #:



..............................Lea spoke to:Farida
Issue:inquiry about the unreturned equipment
Reso.:educate the cx
Acct. #:8773105020233453
Contact #:6079534766
Ticket #:


6079534766
..............................Lea spoke to:Anthony
Issue:cable box activation
Reso.:Ran ITG//cx did the activation process on the screen//issue resolved//EOC
Acct. #:8499100680141750
Contact #:267) 229-0086
Ticket #:CR084776586
CR084779580
hbo on demand
cable satellite control test
..............................Lea spoke to:Jamie
Issue:has a problem with her services
Reso.:Ran ITG for cable//issue resolved,but according to the cx the issue keeps on coming back//Ran ITG for internet, route for tech visit//make adjustment of $37.51 in the account//EOC
Acct. #:8993113150029356
Contact #:7175867476
Ticket #:CR084782291
CR084786494
83%
cable delay- screen and audio
partial refund
37.51
..............................Lea spoke to:Scott
Issue:cx wants to restart their services
Reso.:transfer to new sales department//EOC
Acct. #: 8993208080009864
Contact #:412) 496-0395
Ticket #:



..............................Lea spoke to: Dale
Issue:modem activation
Reso.:Ran ITG//change wifi name and password//issue resolved//EOC
Acct. #:8499100520172130
Contact #:484) 472-3970
Ticket #:CR084797347
pitch
300wsellers
10005009906
Victor31
..............................Lea spoke to:Jim
Issue:wants to view the connected devices for the wifi//cx is unauthorized user
Reso.:educate the cx that he can go to 10.0.0.1, cx is having a hard time using the webpage//advise for the account holder to call back to fully assist the cx in viewing the connected devices for his internet//cx agreed//EOC
Acct. #:8773201630228460
Contact #:(978) 881-8886
Ticket #:
samsung
xfinity.com support
..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:


6176422196
..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................Lea spoke to:
Issue:
Reso.:
Acct. #:
Contact #:
Ticket #:



..............................