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2) Then we have seen the welcome video on BEES
3) After that we have seen how to begin the intera4)ction with the help of effortless introduction
4) We learnt about REAL strategy and CLOSE strategy
5) Then we have seen the difference between required action and recommended action IN einstein tool
6) We had some quiz and practice exercises regarding use of effortless introduction and close strategy
7) In end we have setup a huddle target of 60% tnps and team actions are to
* improve effortless introduction compliance
* improve tnps and resolution
* reduce aht
* improve close strategy compliance
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