Notes

Before submitting your order, I want to spend a few minutes confirming with you that I've accurately captured the services you want. I'll ask you to review the order and, if it's correct, to please approve it. What phone number or email address would you like to use to complete this process?

[Agent instructions:
1. If Yes - get customer's number or email.
2. If No - Review order summary below for accuracy (do not read out loud). Now state the following:]

That's okay, I can use our automated system to review your order summary and you can provide your approval by pressing 1 on the phone. I will email you a copy after we're done, and you will also be able to find it at xfinity.com/MyAccount. I'll be on the line, listening with you. There will be time at the end for you to ask questions before pressing 1 to approve.
[From IVR: In OneCTI, select 'Automated Verbal Approval'. See HOW11790 for detail.]

[For outbound calls only] Do I have your permission to play a recording from our automated system? [If Yes, proceed; If No, use the manual customer approval checklist in HOW11687.]


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You are ordering the following service:
FAST for $92.00 per month.


You will receive the following monthly discounts:
CONTRACT DISCOUNT of $27.00 per month for 24 months, then PROMOTIONAL DISCOUNT of $17.00 per month for months 25-36.


Regular rates after promotional period are subject to change.

Your estimated recurring monthly bill will be $65.00.

Your statement is prepared one month in advance. Your next two bills may be different because of partial month charges or credits and any one-time charges.

The following charges will be billed in monthly installments, plus applicable taxes and fees:
Xfinity Mobile Discount Eligibility at $0.00 for 3 months.


Lastly, I'll run through some important details about your order.

The offer is subject to the terms of your 24-month term contract.
An Early Termination Fee of $230.00 will apply if you disconnect your XFINITY TV, Internet, Voice, and Home services during the term of the contract. The Early Termination Fee will NOT apply if you cancel within 30 days of installation and it will decrease every month. An early termination fee does not apply if you are receiving an Affordable Connectivity Program benefit at the time of disconnection.

Your monthly charges may be reduced by a monthly discount for signing up for Paperless Billing and Automatic Payments. Your monthly discount will be $10 if you enroll in Paperless Billing and Automatic Payments using your bank account or $5 if you enroll with your credit or debit card. The discount will appear on your bill within 45 days of enrollment in Paperless Billing and Automatic Payments. Once enrolled, if you cease to be enrolled in both Paperless Billing and Automatic Payments, or you change your services to Choice TV Select or Limited Basic only, you will no longer receive this discount. Bulk services, or bulk services with Ultimate TV Tier upgrade, are not eligible for this discount.

You will receive a $25 monthly multi-product discount for 24 months toward your Xfinity package if you sign up for Xfinity Mobile and activate a new line within 90 days of your order. The discount will appear on your bill within 30 days of Xfinity Mobile activation. To continue receiving the discount, you must keep Xfinity Mobile and the Xfinity Internet tier in this order or a higher tier of Xfinity Internet for 24 months. If you cancel Xfinity Mobile or Xfinity Internet, or change your Xfinity internet to a tier below the tier in this order, you will no longer receive this $25 discount.

You understand and agree that your Xfinity services, regular rates, equipment charges, taxes, fees, and other charges are subject to change at any time, with or without notice, to the extent permitted by applicable law.

Your Xfinity Internet Data Usage Plan includes 1.2 terabytes of data per month. You can purchase a plan with unlimited data or xFi Complete, which includes Unlimited Data and an Xfinity Gateway modem rental. If you do not purchase xFi Complete or Unlimited Data, and you exceed your data usage plan, we will automatically add blocks of 50 gigabytes of data for $10 each, up to a maximum of $100 per month. For more details, visit dataplan.xfinity.com.

You chose the self-installation option with the Getting Started kit. You agree that if an Xfinity technician is required to complete the installation, you will be charged a Professional Installation fee of $100. If you are charged for a Professional Installation, any shipping or installation fees for the Getting Started Kit will be automatically credited back to your account.