Notes

Acc# 8773202420022154
Callback# 8572477661

Joy spoke to: Ray // cristy
Issue: wants to have landline activated
Actions taken: as per checking, the number has been ported to xfinity but TPV is still in queue // informed the cx that she will be connected to tpv to complete it and we'll give callback once done // endorsed the cx // EOC
CR084598462


6036352695
123040908470215
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Acc# 8773105050021794
Callback# (781) 254-4133


Joy spoke to: Kelly
Issue: Wants the seasonal suspend weeks ahead of time
Actions taken: informed the cx that she cannot put the account in seasonal again once seasonal is removed, cx confirmed // created ticket for seasonal from ECM, ask help to removed seasonal // issue resolved // EOC
ECM0001155980
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Acc# 8299610130730376
Callback# (540) 771-1512


Joy spoke to: Yolanda / Jeffrey
Issue: wants to activate modem
Actions taken: as per checking, modem offline, transfer to another outlet // run ITG // sent signals // modem still offline // routed to tech // set appointment on 4/9 at 1-3pm // EOC
CR084602976
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marcincavage
skyler1100

Acc# 8299200420240599
Callback# (610) 413-9900


Joy spoke to: Charles
Issue: internet activation
Actions taken: Run ITG // reset wifi name and password // cx can connect and surf the internet // issue resolved // EOC
CR084604416
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Hi! I am trying to complete the order but I am having the XB3 error, can you help me with this?

modem offline, check connections , please give a call once arrived to the place

Acc# 8299400472572770
Callback# (719) 201-7656

Joy spoke to: Conall
Issue: Wants to have a tech on set
Actions taken: as per checking on the address on the cx, the last active service was 2021, wirings needs to be checked // run ITG modem offline, routed to tech // set appointment on 44/12 at 1-3pm // EOC
CR084606742
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Acc# 8299420651582895
Callback# (813) 557-8664


Joy spoke to: Virginia
Issue: wants to cancel order of service because her friend/roommate is trying to set up service and having error
Actions taken: as per confirming, cx wanted to cancel the order, cancelled teh order with cx knowledge // EOC

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Acc# 8299600064188147
Callback# (804) 439-6595


Joy spoke to: Archella
Issue: wants to activate service
Actions taken: as per checking, service order bounced back due to active previous service // refer the cx to the store // EOC

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5867 royal isle ave 33437

Acc# 8535114370877520
Callback# (978) 835-9312


Joy spoke to: Jane
Issue: wants to activate service from central
Actions taken: connected to central

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8535114270877520
4-5 times a day

Acc# 8993111800035971
Callback# 610-621-0599

Joy spoke to: Yadira
Issue: internet cutting in and out
Actions taken: Run ITG intermittent connectivity // gateway's wireless firewall set to low // will give callback in an hour to check if internet is swork just fine // endorsed to support
CR084621719
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2119

Acc# 8299610240398957
Callback#

Joy spoke to: Gina
Issue: trying to activate new replacement box
Actions taken: check connections // cx got pictures // cx follow on screen activation // cx can see pictures // remote working fine // issue resolved
CR084623622
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c0943503363f
s33-wmt


Acc# 8299420340590481
Callback# (301) 748-2550


Joy spoke to: Mark
Issue: wants to upgrade personal modem
Actions taken: registered and activated personal modem // run ITG // provisioned devic e// cx still have to set up modem // informed the cx that he can connect directly // Tagged as issue resolved
CR084626776
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1700 hanshire greenland, 20903

Acc# 8299420661243074
Callback# 3016799117

Joy spoke to: Franky
Issue: wants to know why she has a balance 90.77
Actions taken: informed teh cx that it is an unreturned equipment // informed the cx that he can set up the service again on the new address without paying the balance since it is only an returned equipment // connected to internet essentials

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1794 8578696082
Acc# 8773103131815508
Callback# (857) 869-6082


Joy spoke to: Happy
Issue: wants to activate internet service
Actions taken: Completed the order // run ITG // sent signals // modem still offline // tried another outlet // modem no changes // routed to tech // set appointment // EOC
CR084635940
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Acc# 8773400040253684
Callback#

Joy spoke to: Rebecca
Issue: intermittent connectivity
Actions taken: Run ITG // routed to tech // appointment set on 11 at 8-10am // EOC
CR084639903