Notes
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207 752 6479
Kelly to Molly (FV)
> wants to reactivate the service
> connect to new sales department
> Rep. josh takeover the call // eoc
8299420602818596 - xm pitched // Ni
301 254 0454
Kelly to Tarketta (FV)
> modem activations
> ran itg // issue resolved
> eoc #CR084487674 // #CR084488010
8499100027288546
667 270 0595
Kelly to Shuri
8299700071949927 - xm pitched // ni
202 460 7648
Kelly to Kanak (FV)
> wants a tech to fix the wiring outside
> contact the ecm to relocate aerial drop issues
> eoc
8299200050032407
302 853 0613
Kelly to Wes Rumble (FV)
> modem activations // while approving the order // the costumer has inquiries on the account // have a questions about the tv box // and the apple device cant connect to the wifi and keeps coming off // wants a supervisor call // de escalate the issue // endorse to support // eoc #CR084500550
8993211300079980
724 822 6038
Kelly to Jayla (FV)
> wants to make a payment
> educ the costumer about the pending balance
> the costumer wants me to connect her to the billing dept
> rep. mark from billing takeover the call
8773404134024001 - xm pitched // Ni
929 288 1991
Kelly to Estefany (FV)
> Account Inquiries // educ the cx // eoc
8499053220904437 - xm pitched // Ni
917 756 2900
Kelly to Robert (FV)
> modem activations
> cmac add // 9C3426E56BC6
> while transfering the modem downstairs the call got dc
> endorse to support // eoc #CR084505791
8299420602823265 - xm pitched // Ni
202 705 7583
Kelly to Lacy (FV)
> modem activations
> ran itg
> issue resolved // eoc #CR084513125
8299400051040843
443 534 9760
Kelly to Kristopher (FV)
> Modem Activations
> Ran itg // rerouted for tech apt
> educ the cx about the process // eoc
> #CR084525094
8299200040015942 - xm pitched // Ni
703 403 1761
Kelly to Lisa (FV)
> Flex activations // Ran itg
> error code XRE - 10000
> issue resolved // eoc #CR084533722
Kelly to
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