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CB:(802) 404-9947
Acc:8773501160204413
Issue/Resolution:modem activation,but services in account is disconnected-eduacted cx,transferred to Internet Essentials department,EOC
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Roj talked to Greta Constance
CB: (973)836-8340
Acc:8499053251422523
Issue/Resolution:mobile phone activation,transferred to mobile care department,cx agreed to waity in the line for up to 8mins. for the next agent to answer the call,EOC
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Roj talked to Laverna Stackhouse
CB:(240)935-7368
Acc:8299400451226638
Issue/Resolution:mobile activation and want to change number associated to phone,transferred to mobile care department,cx agreed to wait in the line for the next agent to answer the call,EOC
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Roj talked to Jennifer Carney
CB:(617)584-1449
Acc:8773201240094237
Issue/Resolution:cx have concerns about her services-educated cx ab out the inside ingress in account and that tech visit is highly recommendable in this matters,cx says their fine with their services and disconnected the call,EOC
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Roj talked to Deborah Riley
CR084902114
CB: (540)359-2218
Acc:8299610140867846
Issue/Resolution:modem activation,completed service order,ran itg for connectivity issues and completed as issue resolved
-------------------------------------
Roj talked to Gabriel Hauschulz
CB:(860)268-1438
Acc:8773406110242978
Issue/Resolution:cx signed up for Xfinity mobile-successful,EOC
3726400188850972641
*5190
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Roj talked to Plashette Jones
CB: (484)772-0702
Acc:8993111820072541
Issue/Resolution:cx doesn't have an outlet at a new home-educated cx that he needs to have a tech appointment,issue resolved
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Roj talked to Julissa Otero
CR084946018
CB:(717)399-0249
Acc:8993112710942512
Issue/Resolution:cx is having a snowy screen-educated cx that there is an outage in the area yesterday and it could be one of the causes,ran itg for no picture and routed to tech appointment,issue resolved
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Roj talked to Daniel Quinn
CB:(540)529-1503
Acc:8299600850018953
Issue/Resolution:cable box activation,tried to add devices but cannot add it successfully,contacted ECM but no response received,created a Tech spot ticket,cx wants to have tech appointment instead,issue resolved
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