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ISSUE: Modem activation. Tried different outlets. Modem is finally showing online
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR084898003
CALL BACK NO.:
(706) 347-1087
ACC NO.: 8299610253755994
PITCH: Y / under $20 plan with at&t
CMAC: 6ccdd66ceb54
CM1200
SN:
Possible Promoter
------------------------------------
CALLER: Sylvia Jackson
ISSUE: No coax cable and wall outlet.
STEPS TAKEN: Tried to do troubleshooting and checking cable connections but cx found out that she does not have a wall outlet and coax cable. Scheduled a tech visit.
REMARKS: Original: Thu Apr 13, 2023 from 10:00 AM - 12:00 PM EDT
TICKET:
CALL BACK NO.: :
(667) 386-4250
ACC NO.: 8299400482251290
PITCH: Y/ call back on 4/30/23
CMAC:
SN:
call back end of this month
------------------------------------
CALLER: Antonio Robinson
ISSUE: Modem activation/ no wall outlet/ need to complete work order to set up tech appoint
STEPS TAKEN:
REMARKS: Please call back toms to set up tech appointment
TICKET:
CALL BACK NO.: (215) 868-0040
ACC NO.: 8499100081456179
PITCH: Y 1 line sold
CMAC:
SN:
353062102772186 - IMEI
3729600188853498879 - order number
thursday: 4-6
------------------------------------
CALLER: Kira Jackson
ISSUE: Modem
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR084941845
CALL BACK NO.: 2022177259
ACC NO.: 8299700060455555
PITCH: Y/ not interested
CMAC:
SN:
Wify3915
Kira3814
------------------------------------
CALLER: Linda Stevens
ISSUE: TV service issue/ can't access chanels after the outage
- customer is not responding after she explained the situation
STEPS TAKEN: Tried to communicate to the cx and gave the plan on how to fix the issue with me on the line but cx is unresponsive.
- endorsed the situation to supports.
REMARKS: No changes made on the account.
TICKET:
CALL BACK NO.: (609) 385-6690
ACC NO.: 8499050420341733
PITCH: Ghost call
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