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CB:(410)371-7386
Acc: 8299400010616642
Issue/Resolution:cx wants to know where is his tech,educated cx about the clearance procees needed in the army base,reschedule tech appointment,EOC
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Roj talked to Javaar Henderson
CR084494390
CB:(443)890-7030
Acc:8299400472572325
Issue/Resolution:modem and cable box repair,ran itg for connectivity issues,because cx is not at home and cannot contact his wife-just educated cx that the modem is online and there are already connected devices to the network,issue resolved
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Roj talked to Arthur Mcdowell
CR084497290
CB:(860) 305-6879
Acc:8773403940060001
Issue/Resolution:cx is encountering an error code XRE 03007,ran itg for equipment issues,completed itg because call was disconnected while waiting for the next prompt in the screen after the welcome message in 3 language,issue resolved
---------------------------------------
Roj talked to Fred Dyka
CB: (774)212-0481
Acc:8773102710185366
Issue/Resolution:cx wants to add BBC on TV package-educated cx that we cannot add it as alacarte and that he need to change his services from choice TV to Popular TV,completed pending service order through ECM,cx wants to get a callback tomorrow by 11 o'clock to process the changes,EOC
---------------------------------------
Roj talked to John Coleman
CR084508277/CR084510738
CB:(337)292-5421
Acc:8299610264110833
Issue/Resolution:modem activation,ran itg for activation,set up wifi name and password,issue resolved
---------------------------------------
Roj talked to Peter Kaluza
CB: (203)415-3486
Acc:8773405060057816
Issue/Resolution:mobile activation,transferred to mobile care department,cx agreed to wait in line for the next agent to answer the call,EOC
---------------------------------------
Roj talked to Cherlie Joazard
CR084516560
CB:(617)850-5441
Acc:8773101902675663
Issue/Resolution:modem activation,ran itg for activations and routed to tech appointment,issue resolved
---------------------------------------
Roj talked to Brittany Zehr
CB: (412)297-3324
Acc:8499100225393833
Issue/Resolution:cx is moving to a new service address and wanted to know if she can just bring her equipments to new address,educated cx that she can and then set up an account in the new address,EOC
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Roj talked to Rocco/Silvana Mnaes
CB: (973)715-3749
Acc:8499050090557030
Issue/Resolution:cx wants to have his account number-provided because cx is fully verified,wants to have an assistance activating home security cameras,transferred to Xfinity home security department,EOC
---------------------------------------
Roj talked to Charmaine Christie
CR084529659/CR084530449
CB:(609) 500-6618
Acc:8499051120225077
Issue/Resolution:Xfinity voice activation,ran itg for activations,issue resolved
---------------------------------------
Roj talked to Gailey Sherman
CB: (860) 992-7774
Acc:8773400235654001
Issue/Resolution:cx wants to have a tech appointment on set of the call to help her install equipments for internet and landline,created ECM ticket for completion of SODI,succesfully scheduled tech visit,EOC
---------------------------------------
Roj talked to William Dowling
CR084537560
CB:(301) 580-5433
0-11923057-894
Acc:8299410360620458
Issue/Resolution:cable card activation,ran itg for activation,transferred to cable card repair department,EOC
---------------------------------------
Roj talked to Linda Dubuque
CB: (617)592-9238
Acc:8773102262069299
Issue/Resolution:cx wants to add MLB channel in account-successful,proceeded with verbal agreement,issue resolved
---------------------------------------
Roj talked to Alexander Williams
CB: (806)438-5504
Acc:8773102531037242
Issue/Resolution:cx wants to activate modem but there is still a pending install in account-educated cx,EOC
---------------------------------------
Roj talked to Peyton Settlemyre
CR084553457
CB:(856)776-6929
Acc:8499100700412298
Issue/Resolution:modem activation,ran itg activation and completed itg because cx has to go somewhere,EOC
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