Notes

A Wonderful day! Thank you so much choosing Xfinity! I am your Xfinity Ambassador for today. It will be great pleasure to assist you today. Kindly tell me more about your concern, and let's start working on it.

I completely understand your concern. I know how it feels when Internet is not working properly and you are dependent on internet for study, work and entertainment. I will definitely assist you with the no internet issue.

Please be assured you are connected with right person and I will personally take care this time to get this resolved for you.

Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.


Thank you for bringing this up to me.I completely understand your part, I will surely help you with this. Please be rest assured and let me take the complete ownership of the concern you have and so I can help you with the best possible resolution

I can relate to how important would it be for you, to have your services to work in today's time.

I understand and really do apologize for the inconvenience you have been through. I know how it feels to have service interruption.

Thank you for patiently waiting and I am sorry to hear that you are having issues with your Xfinity services. Let me go ahead and check on your account and see the status of your equipment.

I appreciate you answering all my questions patiently which will help me in identifying your issue over the chat.

Thanks for the information. I appreciate you taking time in reaching out to us. I am more than happy to quickly help you fix your issue so you can enjoy your Services

Thank you so much. It really means a lot to me and motivates me to work with more dedication .

Thank you for being a loyal customer with Xfinity . We appreciate your business with Xfinity and value you as a customer.

I appreciate your patience and efforts over the chat.

BAXA

Xfinity App is the destination for you to get the most from your service. You can easily manage your account as well like View current bill, billing cycle data usage and due date, view plan details and outage maps. You can download the App from App Store or Google Play and sign in to the App using your Xfinity ID and password

While waiting, I wanted to share that you can also enjoy our XFINITY WIFI hotspot on the go, please refer the link

http://wifi.XFINITY.com/ to check available hotspots . All you have to do is to connect using your XFINITY user name and password. Xfinity has millions of WiFi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient WiFi and are free to Xfinity Mobile customers and to those who have the Performance Internet package or higher.
So whenever you don't have access to Xfinity Internet we recommend our customers to use the xfinity hotspot to use as an alternative. You just need to download the app from Play Store and App Store, enter your xfinity credentials and you will get access to FREE wifi all over US. Also, if you are outside from your home and you want to access the internet then you can use our Xfinity hotspot feature anytime and anywhere in US.

Could you please do one thing for me?

I would love to hear your thoughts on the experience I was able to provide you today. I really appreciate feedback on the service and experience I have provided you today. If you’d like to share them you can click the “end chat” option❤️


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