Notes
Notes - notes.io |
Agent should proactively check cancellation policy and informed about the options available.// AGENT DRIVEN FUR
Khusbu Jena b7559399-82fc-44df-8832-a334358c7004
Agent put cx on mute for more than 5 min// cx was looking for sup/ agent should refresh cx to avoid disc when looking for sup/ AGENT DRIVEN FUR
Kritika 6181eba4-b641-473b-bb7c-c0e4c1664f67
No agent opportunity
Manpreet sachdeva 925016b9-734a-45fd-8364-d85238823fab
call opening in 50 seconds// Lcc booking so no agent opportunity found but agent should open the call within 3 seconds/
Kritika 7bd58fed-2ebc-4b9a-9dd4-0915a3c272a3
cci to check for refund of extra amount that was charged by al/ agent adv that it will drop off but 18 days has been already past so
agent need to ask for sc for extra charges and escalate after verification./ AGENT DRIVEN FUR
Kritika bfcf8d64-7eab-4c02-921e-e658252e66e2
late call opening in 24 sec/ further no agent opportunity found
Bhanu Sharma 333f3d3f-63af-4a4d-a258-d8d0a68c11f7
lcc booking so no agent opportunity
Kritika 439b0f41-64dd-4d5b-8ff0-4882d4152455
no agent opportunity
Manpreet Sachdeva fa85abae-45ec-4d32-9316-6bc5df0f718c
cci for date change/ agent was not able to get prices for basic eco class/ when checked for quoted dates fare was avail for main cabin/ agent need to check in main cabin if basic eco class was not avail/ AGENT DRIVEN FUR
Bhanu Sharma 24f9cbdc-5e4b-42d4-acad-824f23fce51e
Late opening(in 7 seconds)/ when agent put cx on mute after some time cx ask agent to respond 2 times but agent was unresponsive/ after sometime call disconnected by cx bcoz no response by agent/ also misleading notes as call disconnection was not mentioned//AGENT DRIVEN FUR
Khusbu Jena 6578e3fc-9db9-483b-b3d7-4720cf83df36
No agent oppotunity
Sweta Dubey d0c73b01-93e1-4d0d-bc7c-28a046c111d9
No Agent opportunity
Kritika d336a880-a012-4058-b50b-5855ad2d34c5
Agent went unresponsive when cx was speaking (when agent was on mute)/ agent should not leave workstation when looking for sup/when agent unmute cx, cx went unresponsive but still agent did not follow (3 times verbiyage, hung up and call back), after 3-4 minutes cx responded but agent was not present/ after 2 minutes cx and agent spoke but later disconnected// AGENT DRIVEN FUR
khusbu Jena 2454e4e6-af9d-4b64-872a-2144df2f3a6a
long silence/ no cx engagement/ not responded when cx spoke after long silence/ call disconnection by cx/ no documentation on voyager/ no call back done/
AGENT DRIVEN FUR
|
|
Notes.io is a web-based application for taking notes. You can take your notes and share with others people. If you like taking long notes, notes.io is designed for you. To date, over 8,000,000,000 notes created and continuing...
With notes.io;
- * You can take a note from anywhere and any device with internet connection.
- * You can share the notes in social platforms (YouTube, Facebook, Twitter, instagram etc.).
- * You can quickly share your contents without website, blog and e-mail.
- * You don't need to create any Account to share a note. As you wish you can use quick, easy and best shortened notes with sms, websites, e-mail, or messaging services (WhatsApp, iMessage, Telegram, Signal).
- * Notes.io has fabulous infrastructure design for a short link and allows you to share the note as an easy and understandable link.
Fast: Notes.io is built for speed and performance. You can take a notes quickly and browse your archive.
Easy: Notes.io doesn’t require installation. Just write and share note!
Short: Notes.io’s url just 8 character. You’ll get shorten link of your note when you want to share. (Ex: notes.io/q )
Free: Notes.io works for 12 years and has been free since the day it was started.
You immediately create your first note and start sharing with the ones you wish. If you want to contact us, you can use the following communication channels;
Email: [email protected]
Twitter: http://twitter.com/notesio
Instagram: http://instagram.com/notes.io
Facebook: http://facebook.com/notesio
Regards;
Notes.io Team
