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Agent should proactively check cancellation policy and informed about the options available.
Khusbu Jena b7559399-82fc-44df-8832-a334358c7004
Agent put cx on mute for more than 5 min// cx was looking for sup/ agent should refresh cx to avoid disc while looking for sup/
Kritika 6181eba4-b641-473b-bb7c-c0e4c1664f67
recording not available as it is opted out by cx
Manpreet sachdeva 925016b9-734a-45fd-8364-d85238823fab
call opening in 50 seconds// Lcc booking so no agent opportunity found but agent should open the call within 3 seconds/
Kritika 7bd58fed-2ebc-4b9a-9dd4-0915a3c272a3
cci to check for refund of extra amount that was charged by al/ agent adv that it will drop off but 18 days has been already past so
agent need to ask for sc for extra charges and escalate after verification.
Kritika bfcf8d64-7eab-4c02-921e-e658252e66e2
late call opening in 24 sec/ further no agent opportunity found
Bhanu Sharma 333f3d3f-63af-4a4d-a258-d8d0a68c11f7
lcc booking so no agent opportunity
Kritika 439b0f41-64dd-4d5b-8ff0-4882d4152455
no agent opportunity
Manpreet Sachdeva fa85abae-45ec-4d32-9316-6bc5df0f718c
cci for date change/ agent was not able to get prices for basic eco class/ when checked for quoted dates fare was avail for main cabin/ agent need to check in main cabin if basic eco class was not avail/
Bhanu Sharma 24f9cbdc-5e4b-42d4-acad-824f23fce51e
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