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Ross spoke with Matthew
Issue: cx wanted to check the status of his visit tomorrow
Reso: upon checking on the account there is another active customer in the account// and the service order was cancelled// cx was informed by bp-jcuyno22 that there is a pending disconnection order already when there's none// advised cx to go to the store and presnt a lease of contract or proof of ownership// he is asking why he was lied on// and he wanted the visit tomorrow//account number 8773501050009898 and 6178957944 is the best contact number// cx wanted to have it fixed// he wanted us to callback after it is resolved where he wanted to have his service restored and have a tech visit// edu cx that we cannot guarantee a visit tomorrow// endorsed//eoc.
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