Notes

ir, may I know you want information regrading this order ?

Aapse request hai ki aap apna order number/sub order number share karein jisse main aapki behtar sahayata kar sakun!


Sir, as I can check with this suborder no return request has been raised.


As I can check your refund of Rs 2,00. has been already initaited on your Snapdeal credit on 30/3/2023 I request you kindly check in your Snapdeal refund voucher.

Sir, jaisa ki mai check kar pa rahi hu apka refund amount Rs.389 apke Snapdeal credit mai initiate kiya gay hai humare end se .Apse request hai aap ek bar Snapdeal credit or refund voucher check kar lijiye

This amount is credited in your Snapdeal account as Snapdeal Credits. Please check it in your Snapdeal application in SD coupons section, you will get it there.


Sir, I want to tell you that Snapdeal credit amount can not be transferred in any other account you can use this amount for further shopping from Snapdeal.



Will you please tell me what problem you are facing regarding the delivered product so that I will register your complaint.

Sir, I request you to please share your exact issue that you are facing regarding the product

I have checked the details and your refund was initiated on 4/3/2023 by us and banks usually take around 7 working days to reflect the amount in your account.
Don't worry, your refund will reflect in your account soon.

I will make sure that this should be your first and last bad experience with us and you won't face such a problem in the future
Rest assured our pickup boy will call you once reach at your destination.




Thank you for sharing detail with us! Please allow me some time to check the information for you.

Action: info shared on chat
Comm: refund already initiated//ask cx to check refund in Snapdeal credit

Issue: cx ask about refund//refund initiated on 17/3/2023
Action: info shared on chat
Comm: refund already initiated//ask cx to check refund in Snapdeal credit

Issue: cx want to return the product//cx choose UPI as refund mode
Action: SMS sent//info shared on chat
Comm: self serve guide//assurance done//cx agreed


Issue: cx wants to know the complaint status(return case)
Action: info shared//RL filled// tat shared 2-3 days for pickup
comm: apology done//shared the complaint status//shared the courier partner name//

Sir, I respect your understanding and patience, you are our valuable customer and I will make sure that this will not happen with you again.


Issue: cx got the empty parcel(amount is <=500rs)//
Action: macro shared
comm: apology done//ask cx to fill the empty parcel digital form//tat shared 7 days for update after filling the form


issue- cx ask for refund//CIP stuck case //tat breached
action- Info shared on chat//stage selected (escalated to tech team)
comm- apology done// tat shared 8 days for update

issue-cx want specific delivery
action- info shared on chat
communication- shared pdd and informed will try best to deliver as per remarks

Issue: cx want to know about the refund//refund initiated on--2/4/2023
Action: tat shared 6 days//EOD panel filled
comm: apology done//ask cx to wait//cx agree
- Account Number: 903110110010777
- Account Holder's Name: sonali batham
- IFSC Code: BKID0009001

Issue: cx want to know about the order status//UD marked
action: cx didn't confirmed call
comm: cx went unresponsive while probing//then chat dropped


Issue: cx want to return the product //
action: cx didn't confirmed call
comm: cx went unresponsive while probing

Issue: cx want to return the product//directed to self serve
action: info shared on chat//SMS sent
comm: self serve guide// cx want refund on bank account



Issue: cx didn't shared issue regarding delivered product
Action: replied on whatsapp
comm: cx went unresponsive while probing

Sir, I request you to please share your bank details on [email protected] once your bank details will be received our team will update you within 24 to 48 hours regarding your refund.

issue: cx ask about refund
action: info shared on chat
comm: tat shared 24 to 48 hrs for update//ask cx to share bank details on mail


issue: cx want call
action: replied on WhatsApp
comm: call back arranged

We appreciate your patience regarding the same. Rest be assured I am working personally on your issue and you will get resolution within the given timeline. Thanks for chatting with us! Have a great day ahead!

Thank you for your understanding, We are doing everything we can, for resolving your problem quickly.


Sir, I would like to inform you that you have received the same product that was mentioned on order description so I will be unable to register the return complaint of your order.


Maafi chaahte hain aap is tarah kee samasya ka saamana kar rahe hain. Krpaya chinta na karen, hum aapaki sahaayata ke lie yahaan hain aur aapako behtar samaadhaan pradaan karege.

Sir, I request you to please check your mail I have sent you I request you to please click on the link which I have sent you on mail and fill the form and then submit .Once you successfully submit the form d After that we will update after investigation within the next 7 days


Sir, apse request hai ap please mail check kijiye apko mail mai ek link diya gaya hai apse request hai ap please link open kariye apko ek form show hoga uss form ko fill karke submit kardijiye.
Ap nischint rahiye jesi hi ap UT form fill kardenge team ki traf se apko refund ke liye 7 dino ke andar update kardiya jayega.

You can rest assured that it will be my responsibility to get your order delivered as soon as possible within your delivery date.

I know my apologies are nothing in front of the time and patience you lost but I personally apologize and request you to give us chance so that we could take a feedback for this order and try our better next time.

Sir, Nischint rahein aap aapke App mai update hone me thoda samay lagega par aapko batana chahungi humare end se aapke order ka pickup reschedule karva diya gaya hai.

Mai yha se apke invoice ke request lai rahe hoon, agle 24 hours, ke andr apke mail ID par apko team ke tarf se invoice send kar deya jaega.

Maafi chaahte hain aap is tarah kee samasya ka saamana kar rahe hain. Krpaya chinta na karen, hum aapaki sahaayata ke lie yahaan hain aur aapako behtar samaadhaan pradaan karege.

Sir, do not worry In case, the courier team tries to deliver the product, He will call you and please refuse the delivery on call, then your order will be successfully cancelled. I have highlighted the complaint of your order on priority bases Sir do not worry I will make sure that your order will be successfully cancelled and you will get your refund as soon as possible

Sir, aap chinta bilkul jayaz hai or mai smajhti hu aapko bahot pareshani ho rahi hai. Par please aap nishchint rahiye, main abse aapki case manager hu Mai jldi se jldi apko jo problem face karni padd rahi hai usko solve krwaungi.

Madam, mafi chahugi apko presani hui apse requst hai apne proudtc ki 2,3 imges chat par share kar dijiye


Sir, Your order is already shipped on " actual dispatch date" and it is in Transit. We will try to deliver your order on or before "Delivery Date" as promised. It will be delivered to you through " courier partner name". We will work with the courier to get this delivered quickly.
You can also track your order by clicking here.


Sir/Ma'am, As I checked your refund of Rs "XX" has been successfully initiated from our end on(Date) in your "Refund mode".If you want Please keep the product with you or I can reschdule your pickup and it will be picked by "Courier name" in next 2-3 days.

Sir/Mam, jesa ke check kar paa rahi hoon apka amount"XX" hmarae tarf se "Date"ko initate kiya gae hai aapke "Refund mode" mai.
Product aap apne paas rkh skte hain aur ya aap chaiye toh mai aapka pickup reschdule krdeti hu jo ki aagle 2-3days mai pickup kra liya jayega "Courier Name" se.