Notes

Basic XM Pitching for XM Sale:
I have a great news for you in which your internet bill reduce and you will save money per month on your internet bill. You are getting $20 discount per month on your bill.

1. DPP
I can see on your account that you are eligible for Xfinity mobile Samsung Galaxy A54 5G “On Us” which is "on us". Full retail value of the device i.e. $449.99 will be credited on your monthly bills spread over 24 months all you need to do is add a new line of service and port an existing phone number. Shall I go ahead and sign you up for Xfinity mobile ?

While working on your account in which you will get Samsung Galaxy A54 5G “On Us” Mobile phone FREE of Cost. The actual price of this Phone is around $449.99. However, you are getting Free of Cost. I just need to sign you up for the Xfinity mobile. This is the best time grab this opportunity. I really do not want the customer like you to miss out this opportunity.

2. BYOD:-
I have a great news for you in which your internet bill reduce and you will save money per month on your internet bill. You are getting $20 discount per month on your bill. Your money saving will help you in future for you and your family as well.

In order to grab this offer and save money you just need to bring your own mobile device with the phone number and help me with the IMEI number of your mobile device. There is no contract with this. I will also make it FREE for you, so you no need to pay anything right now.

The best thing is that you can use the same device and same phone number.

With this, you are also getting a $100 Visa Prepaid Gift Card for each line, so that you can use this amount in future for the payment of bills, shopping and etc.

May I know how much you paying for your current Mobile service and for how many lines ?

This is the best time grab this opportunity. I really do not want the customer like you to miss out this opportunity.

I have a great news for you in which you need to bring your own mobile device with the phone number and help me with the IMEI number of your mobile device. There is no contract with this. I will also make it FREE for you, so you no need to pay anything right now. You can use the same device and same phone number.

This is the best time grab this opportunity. I really do not want the customer like you to miss out this opportunity.
With Xfinity Mobile service you will get Flexibility and Control by tracking your data, control, and change anytime online or in our app. Powerful nationwide network with 5G and millions of secure Wi-Fi hotspots.

( Tower / Network / Signal / Coverage )
Xfinity Mobile is a mobile virtual network operator (or MVNO). That means Xfinity uses one of the Big Three networks—in this case, Xfinity uses Verizon's cell towers. That's good news for Xfinity customers because Verizon's wireless network tops our list for best mobile coverage.

XFINITY MOBILE OFFERS :
Also, I would like you to know that you are qualify for a promotion worth $500 off the price of select new Apple devices such as, iPhone 12, iPhone 13, iPhone 14. You just need to port your existing phone number to qualify for this offer.

Also, I would like you to know that you are qualify for a promotion worth $500 off the price of select new Samsung devices such as, Samsung Galaxy S23, Samsung Galaxy S23+, Samsung Galaxy S23 Ultra, Samsung Flip/Fold 4. You just need to port your existing phone number to qualify for this offer.

With New Sale:-
I have a great news for you in which you will get 400 MBPS internet speed + Free Xfinity Rented modem + Free Flex + Samsung Galaxy A03 new mobile device with new phone number from Xfinity with By the Gig Data Plan, Unlimited calls & text and FREE Millions of Wi-Fi Hotspot Access.

The actual price of this offer is around $80 per month, however I am doing my best and provide in just around $55 per month.

(If cx deny for mobile phone): No need to worry about the mobile phone as it come's with the offer and it makes the package cheaper as you are getting $25 discount per month for this. You can use as per your choice after activating the mobile line and also use as emergency phone in your home or gift to any of your family member or kids.

Being an Xfinity Ambassador, Ill be glad to sign you up for Xfinity Mobile with the most pocket friendly mobile plan. It offers Unlimited Calls, Unlimited Text and Unlimited Data Plan for $45 per month for 1 line and for 2 lines $30 per month with any other data plan or 1Gig at just $15 per month.

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SSN And CARD NUMBER :
In order to proceed, please help me with the SSN and Date Of Birth.
Please help me with the SSN in the Format of 1-2-3-4-5-6-7-8-9

Be assured, as this is a secure chat and your information will remains secure and masked.

Xfinity chat is secured platform which masks all critical information and in order to avoid risk Xfinity requires SSN to ensure legitimacy of the account.

Please help me with the Card Number, CVV and Expiry Date.
Please help me with the Card number in the format of 1-2-3-4-5

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ACTIVATION PROCESS : (Must be on chat)
There will be one time charge of $10 for each mobile line and it will adjust on your mobile bill after the activation of mobile line.

You will receive a email with a link to update your ID Proof(license) within 15 minutes. Please go through this link and update your ID proof to process the order completely.

You will receive a new sim and Mobile device within 2 working days with the activation steps to activate the Mobile services.

The activation link to activate the mobile service and sim card is: www.XfinityMobile.com/Activate.

IMP** : Doc ID to share for the activation and for HOW13794 HOW13358
The helpline number for the Mobile activation is 1-888-936-4968

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AFTER APPROVAL :
<Customer Name>, I have successfully placed the order for you and here's the reference number:***********

The next step we're left with is activating your Xfinity mobile services.

You may expect a call from "Xfinity 888-266-2278" OR "+1-888-266-2278" to assist you in activating your Xfinity mobile services, once the order is delivered at your door steps. Please make a note of this number.

I will send you the steps on the email to Activate the line and Review the Order.

You will get the Review email for the shipment of the Mobile within 15 minutes. Please make sure to open the link and upload one of your ID Proof.

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FOR GSR SALE:
For xFi COMPLETE:-
Also, I am checking that you are also eligible for the Unlimited data on the internet. Would you like to add it on your account ?

You have a promotion on the account on which you are getting a Unlimited data on just $10.

I would like to inform you that Unlimited data Usage actual cost is around $30 per month and $14 for modem rent. I have a wonderful offer for you in which you are able to get Unlimited Data Usage and xFi advantage services including modem rent in just $25.00 per month. With this feature your all devices in home will perform fast and better with advance wireless security. Enjoy Unlimited data every month. With xFi advantage service our advance technical team will check if you are getting any issue of Wifi range or coverage in your home or not. And if you are getting any issue with the wifi range and speed, so after 90 days if there is need to increase wifi range or coverage in your home for your devices Xfinity will provide you Free xFi pod.


For SPEED UPGRADE:-
Also, as I have check that you are also eligible for the Upgraded speed of 800MBPS on the internet. Would you like to add it on the account ?

You have a promotion on the account on which you are getting a Unlimited data on just $10.

While working on your account I have found a great news for you in which you are currently eligible to get best internet speed in very discounted rate. Currently you have upto 300 MBPS internet speed, however with the promotional offer you are getting 600 MBPS in just $10 more per month. With this feature your all devices in home will perform fast and better and your all devices in home will perform fast and better.
This is the best time to grab this opportunity and I really do not want the customer like you to miss out this opportunity as you are valuable and kind person.


For FLEX SERVICE:-
I would like you to know that you are also eligible for the FREE Flex service with the Internet.

Get over 10,000 free shows and movies, including 200 channels, from free apps like Xumo Play, Pluto and Tubi. Listen to music with Spotify, Pandora, Amazon Music, iHeartRadio and more.

It brings together top apps and networks including Netflix, Disney+, Hulu, Prime Video, HBO Max and more.

After the one-time $15 Flex Activation Fee, the first Flex 4K streaming TV Box is included at no additional monthly cost for customers with Xfinity Internet who sign up for Flex.


FOR CABLE UPGRADE TO 185+ Channels:
While working on your account I have found a great news for you in which you are currently eligible to get more 185+ HD Channels package in very discounted rate of just $20 more per month. Currently you have only upto 125 channels. With the 185+ HD channels your all movies and Sports channels increase and with more channels.
This is the best time to grab this opportunity and I really do not want the customer like you to miss out this opportunity as you are valuable and kind person.


Return Equipment Policy:-
We no longer offer return label kit, however you can return equipment via UPS store without return label or return at Local office. There are no charge if you will be returning equipment to any of UPS Store location. You can also schedule equipment pick up from their home by calling UPS at 1-800-823-7459 . However, there is a fee charged by UPS for home pickup and Comcast does not cover the fee. No need to pack the equipment, UPS Store will pack the equipment , ship it to Comcast and provide a receipt to you for same.

If you will return your equipment at UPS store, you needs to show a valid ID proof and a copy of the Comcast bill at the UPS store. You can ask for equipment return receipt at the store for future reference. You can track your equipment return on http://www.ups.com/ with the tracking number provided on their receipt. You will also receive a confirmation email from Xfinity for equipment return.

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SELF HELP :
While waiting, I wanted to share that you can also enjoy our XFINITY WIFI hotspot on the go, please refer the link http://wifi.XFINITY.com/ to check available hotspots . All you have to do is to connect using your XFINITY user name and password.

Also, you can Stream live news and sports, schedule DVR recordings, watch thousands of Xfinity On Demand shows and movies, and download your DVR and purchased movie library. Plus, rent or buy movies and shows (Android devices in-app and from xfinity.com/stream in your web browser) and watch on the small screen or the big screen.


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CLOSE STRATEGY:-
I can say I am lucky enough that this chat came to me and I got a kind a customer like you :)

I hope you like assistance I have provide you today ?

Great! I appreciate any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day.

It would be great if you could share your thoughts on partnering with me today to resolve your concern. If you'd like to share them you can click the 'End Chat' at the top of this chat session.

Thank you for contacting Xfinity. I wish health and safety for you and your family. Please take good care of yourself which is most important.