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1.Be warm and friendly
2.Listen actively and respond appropriately
3.own it
4.show appreciation
5.discover needs
6.make it effortless
7.be an Xfinity ambassador
8.set clear expectation.
CPNI Authentication for Call Detail Requests
CPNI Authentication in Neptune (required when a customer requests call details records). The customer may directly access their Call Details Records through Xfinity Connect or the Xfinity Connect app.
What is Neptune anyway?
Neptune is a system that houses voice service usage charges. Voice service usage charges appear on the bill as a separate line item and include Xfinity Voice charges like:
Directory Assistance charges.
Operator Assistance charges.
Domestic long-distance charges.
International long distance.
Be warm and friendly:- "I can understand why that could be confusing to you. Let me see what I can find out by looking more into your call details."
Show appreciation:- "I want to thank you for being a long time Xfinity Voice customer. I know there are a lot of other options out there and I thank you for your business."
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