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Hi <Cx's Name>,
Thank you for writing to us about the order #.
We have verified your claim and a refund of INR XX will be credited to your source account within <TAT>.
Please feel free to contact us at www.swiggy.com/support for any further queries.
Warm Regards,
Sumitra,
Swiggy Support Team.
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coupon 1st response
-------------------------
Hi abcd,
Thank you for writing to us about the order #.
After reviewing the information shared by you, we will be processing a coupon titled ‘FOOD LOVE’ worth Rs. XX.
The terms and conditions of the coupon are as follows:
1. Valid for 30 days from the date of the coupon being issued
2. Valid on all modes of payments
3. Offer is not valid on Domino's COD
4. Valid once per user
5. You can find the coupon at the checkout page while placing an order
Please feel free to contact us at www.swiggy.com/support for any further queries.
Warm Regards,
Sumitra,
Swiggy Support Team.
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02 response
Hi abcd,
Thank you for writing back to us.
We see that the coupon titled ‘FOOD LOVE' worth Rs. XX is already processed.
The terms and conditions of the coupon are as follows:
1. Valid for 30 days from the date of the coupon being issued
2. Valid on all modes of payments
3. Offer is not valid on Domino's COD
4. Valid once per user
5. You can find the coupon at the checkout page while placing an order
Please feel free to contact us at www.swiggy.com/support for any further queries.
Warm Regards,
Sumitra,
Swiggy Support Team.
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wrong item issue/ invalid images feedbacks
--------------------------------------------------------------------------------
Hi abcd,
Thank you for raising your concern with us for the order id #.
While, the image shared is not clear for us to share constructive feedback to the restaurant so that they can take corrective measures, we'll share a generic feedback about your discomfort with the wrong item issue.
Please feel free to contact us at www.swiggy.com/support for any further queries.
Warm Regards,
Sumitra,
Swiggy Support Team.
----------------------------------------------------------------------------------------------------------------------------------------------------------------
invalid images feedbacks
----------------------------------------
Hi abcd,
Thank you for raising your concern with us for the order id #.
While, the image shared is not clear for us to share constructive feedback to the restaurant so that they can take corrective measures, we'll share a generic feedback about your discomfort with the packaging and spillage issue.
Please feel free to contact us at www.swiggy.com/support for any further queries.
Warm Regards,
Sumitra,
Swiggy Support Team.
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Quality Feedback
----------------------
Hi Pavithran,
Thank you for writing to us about the order #.
Thank you for highlighting the quality concern, we suggest that you rate the restaurant on the app based on your experience, considering the sole responsibility for the food quantity and quality is with the restaurant and it would help them improve the services.
Unfortunately, we are unable to process any refund for this order
Please feel free to contact us at www.swiggy.com/support for any further queries.
Warm Regards,
Sumitra,
Swiggy Support Team.
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missing item feedback....
------------------------------------
Hi Vini,
Greetings from Swiggy!
Thank you for writing to us about the order #.
Thank you for reaching us, we regret the unpleasant experience you have undergone with Swiggy.
We understand how you would have felt in receiving an incomplete order.
We always strive to maintain the highest standards of service at Swiggy and we are grateful that you have taken the time to highlight this issue.
Please feel free to contact us at www.swiggy.com/support for any further queries.
Warm Regards,
Sumitra,
Swiggy Support Team.
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quantity feedback
---------------------------
Hi abcd
Hope you're well!
Thank you for writing to us about the order #.
I see that you raised a complaint regarding the quantity of the food you received. Since the restaurant is solely responsible for the quality/preparation of their dishes, I'm afraid we won't be able to compensate you for this.
Please feel free to contact us at www.swiggy.com/support for any further queries.
Warm Regards,
Sumitra,
Swiggy Support Team.
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02 feedback
Hi 1234,
Hope you're well!
Thank you for writing back to us.
Going forward, I recommend leaving a rating and feedback for your orders on the app, so that the restaurant can take appropriate measures to resolve any issues.
Also, when placing the order, please use restaurant ratings (on our platform) to help you make an informed decision.
As mentioned earlier, I'm afraid we won't be able to compensate you for this.
Please feel free to contact us at www.swiggy.com/support for any further queries.
Warm Regards,
Sumitra,
Swiggy Support Team.
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03 feedback
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Hi Vishnu,
Thank you for writing back to us.
As stated in earlier comms, we will not be able to help you with the compensation at the moment.
Please note that this thread is now being closed.
Please feel free to contact us at www.swiggy.com/support for any further queries.
Warm Regards,
Sumitra,
Swiggy Support Team.
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