Notes

refund 1st response

Hi <Cx's Name>,

Thank you for writing to us about the order #.

We have verified your claim and a refund of INR XX will be credited to your source account within <TAT>.

As always, in case of anything else, we're at your service! Feel free to drop us a note.

Regards,
Swiggy Support.

already credited in your source account.
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coupon 1st response
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Hi abcd,

Thank you for writing to us about the order #.

After reviewing the information shared by you, we will be processing a coupon titled ‘FOOD LOVE’ worth Rs. XX.

The terms and conditions of the coupon are as follows:
1. Valid for 30 days from the date of the coupon being issued
2. Valid on all modes of payments
3. Offer is not valid on Domino's COD
4. Valid once per user
5. You can find the coupon at the checkout page while placing an order

As always, in case of anything else, we're at your service! Feel free to drop us a note.

Regards,
Swiggy Support.

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02 response

Hi abcd,

Thank you for writing back to us.

We see that the coupon titled ‘FOOD LOVE' worth Rs. XX is already processed.

The terms and conditions of the coupon are as follows:
1. Valid for 30 days from the date of the coupon being issued
2. Valid on all modes of payments
3. Offer is not valid on Domino's COD
4. Valid once per user
5. You can find the coupon at the checkout page while placing an order

As always, in case of anything else, we're at your service! Feel free to drop us a note.

Regards,
Swiggy Support.
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comments

wrong item issue/ invalid images feedbacks
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Hi abcd,

Thank you for raising your concern with us for the order id #.

While, the image shared is not clear for us to share constructive feedback to the restaurant so that they can take corrective measures, we'll share a generic feedback about your discomfort with the wrong item issue.

As always, in case of anything else, we're at your service! Feel free to drop us a note.

Regards,
Swiggy Support.



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invalid images feedbacks
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Hi abcd,

Thank you for raising your concern with us for the order id #.

While, the image shared is not clear for us to share constructive feedback to the restaurant so that they can take corrective measures, we'll share a generic feedback about your discomfort with the packaging and spillage issue.

As always, in case of anything else, we're at your service! Feel free to drop us a note.

Regards,
Swiggy Support.



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Quality Feedback
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Hi Pavithran,

Thank you for writing to us about the order #.

Thank you for highlighting the quality concern, we suggest that you rate the restaurant on the app based on your experience, considering the sole responsibility for the food quantity and quality is with the restaurant and it would help them improve the services.

Unfortunately, we are unable to process any refund for this order

As always, in case of anything else, we're at your service! Feel free to drop us a note.

Regards,
Swiggy Support.



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missing item feedback....
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Hi abcd

Hope you're well!

Thank you for writing to us about the order #.

I see that you raised a complaint regarding the quantity of the food you received. Since the restaurant is solely responsible for the quality/preparation of their dishes, I'm afraid we won't be able to compensate you for this.

As always, in case of anything else, we're at your service! Feel free to drop us a note.

Regards,
Swiggy Support.



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quantity feedback
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Hi abcd

Hope you're well!

Thank you for writing to us about the order #.

I see that you raised a complaint regarding the quantity of the food you received. Since the restaurant is solely responsible for the quality/preparation of their dishes, I'm afraid we won't be able to compensate you for this.

As always, in case of anything else, we're at your service! Feel free to drop us a note.

Regards,
Swiggy Support.






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02 feedback
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Hi 1234,

Hope you're well!

​Thank you for writing back to us.

Going forward, I recommend leaving a rating and feedback for your orders on the app, so that the restaurant can take appropriate measures to resolve any issues.

Also, when placing the order, please use restaurant ratings (on our platform) to help you make an informed decision.

As mentioned earlier, I'm afraid we won't be able to compensate you for this.

As always, in case of anything else, we're at your service! Feel free to drop us a note.

Regards,
Swiggy Support.

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03 feedback
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​Hi Vishnu,

​Thank you for writing back to us.

As stated in earlier comms, we will not be able to help you with the compensation at the moment.

Please note that this thread is now being closed.

As always, in case of anything else, we're at your service! Feel free to drop us a note.

Regards,
Swiggy Support.


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burnt/ melted/ oily food feedback
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Hi <Cx's Name>,

Thank you for writing to us about the order #.

We’ve carefully reviewed the query based on the images/bill provided by you. Unfortunately, it did not pass Swiggy’s compensation parameters, hence we are unable to close this in your favor.

We’ll suggest you rate the restaurant on the app. Your rating will help them to improve their quality standards.

As always, in case of anything else, we're at your service! Feel free to drop us a note.

Regards,
Swiggy Support.