Notes
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CB: 7813085664 | (508) 933-0981
Jade talk to: CARMELLE
Concern: Modem Activation | Username issue for xFinity ID
CM: 5C:E3:0E:5B:CC:FB
Reso: Run ITG. Set up wifi name/password. Provision Modem. Call the other phone number to continue the TS as per cx request. Cx keep getting the error on his device no internet/connected. Follow TS. Routed to 1hr reso. EOC
Note: Cx request a call to his other number (508) 933-0981.
W-N: Francois107
P: bottle6378ahead
CR Ticket #CR082681152
[email protected]
2001:0558:4023:00a3:c126:f307:9240:bad5
@@@@@@@@@@@@
A: 8299610140867960
CB: (347) 570-6949
Jade talk to: NIKOLAI
Concern: Modem Activation
CM: 00403663D7DF
model: MB7220
Reso: Add owned modem. Send approval. Run ITG. Provision modem. #resolved EOC
CR Ticket #CR082685483
XM: decline /
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A: 8773102263498273
CB: (973) 830-7148
Jade talk to: LAUREN
Concern: Modem Activation
CM: 70:54:25:BE:9F:02
Reso: Run ITG. Set up wifi name/password. Provision modem. Modem is working. #resolved. EOC
CR Ticket #CR082687832
W-N: 1234inman
P: K0ala112
XM: Decline
0 Qualify for monthly device payments
3 Must be paid in full or BYOD
2001:0558:4023:0106:b071:534e:9d51:c88b
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A: 8993115240017564
CB: (812) 249-9740
Jade talk to: SHERRY
Concern: Modem Activation
CM: 98:52:4A:5B:45:5E
Reso: Run ITG. Swap old settings to the new modem. Modem is working. #resolved. EOC
CR Ticket #CR082689088
W-N: Ebbert5
P:
XM: Decline
10 Qualify for monthly device payments
0 Must be paid in full or BYOD
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