Notes
Notes - notes.io |
issue:swap modem, own modem
steps:DISCONNECTED/ENDORSED TO SUP
NETGEAR
1459C0F92A68
C7000
acc:8299200061054333 484 541 3334 DISCONNECTED
p:NO, DISCONNECTED
gsr: rent modem// changed when nancy called
==================================
*caller:DAVID CAMP
issue:ACTIVATE EQUIPMENT TV AND MODEM
steps:BULK ACC TRANSFER TO HSI BULK
acc:8299410150157711
p:NO, TRANSFER
==================================
*caller:MARC STPIERRE
issue:flex box
steps:ADDED EQUIPMENT TO ACC,first add flex if install code error add GAS, RAN ITG #CR082497267
acc:8773201803757808
p:yes,no
==================================
*caller:wafaa
issue:internet modem
steps:walkthrough customer in installing device // customer confirmed to sched tech visit // scheduled tech app on 3/23 @ 1-3pm
acc:8299700044083168
p:yes, already provided by company
==================================
*caller:cynthia
issue:no hdmi cord
steps:educated she can go to store she can pick it up
acc:8499053540226867
p:no
==================================
*caller:paul
issue:flex box issue
steps:ran itg // educated to wait for 1 hour follow up text #CR082503946
acc:8773201640754588
p:no.
==================================
*caller:lewis
issue:modem activation
steps:ran itg #CR082515785
Siwell72
Sabannah0772
acc:8993113960020603
p:yes, no. verizon
==================================
*caller:pamela
issue:MODEM ACTIVATION
steps:ran itg #CR082518115
acc:8773103710241076
p:yes, no
==================================
*caller:lisa
issue:dont want received modem, takeover account
steps:educated customer to go to the store
acc:8499050210462145
p:no.
==================================
*caller:gary
issue:customer confirmed doesnt want to go through troubleshooting, just wants to replace box
steps:educated to go the store
acc:8499050210462145
p:no.
==================================
*caller:tifney
issue:called because charged for unreturned equipment when they just moved in january
steps:disconnected // endorsed to sup
acc:8499200142090478
p:disconnected
==================================
*caller:albert
issue:want services moved to new address-new address in central
steps:completed disconnection work order // transferred to central internet tech
acc:8220188932120470
p:no, transfered
==================================
*caller:samuel
issue:router modem activation
steps:ran itg #CR082533366 routed to contacting OEM // educated customer to contact Netgear
acc:8299400472563837
p:yes,no
==================================
*caller:vxi kim/john
issue:transfer from vxi kim, she confirms customer wants to change voicemail pin for landline // but customer actually wants to change voicemail pin for his wifes mobile phone
steps:educated customer // sent reset article // advised he can go to the store for further assistance
acc:8299400190066030
p:no,
==================================
*caller:megan
issue:own modem activation
steps:ran itg routed to tech #CR082539606 march 29 @ 12-2
acc:8993110700185175
p:yes,no
==================================
*caller:marianne
issue:install xfinity stream app on 3 roku tv
steps: 1 was not roku supported thats why it took longer // customer is 65 so she cant tell the difference // patiently guided cx on installing the apps and setup everything
acc:8773404121439709
p:yes, no
==================================
*caller:anna challberg
issue:own modem activation
steps:added modem // RAN ITG #CR082552705
acc:8773201640918076
p:yes,no
==================================
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