Notes
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michael to jacob
issue : modem activation
reso : upon checking the account was disconnected // reinstate the account // send approval // approved // run itg // set wifi name and password // provision the device // issue resolved // eoc..
CR Ticket #CR082530431
issue : flex box activation
reso : run itg // customer got no power cord // educate cx to go to a comcast store and pick up the power cord // customer understood // eoc..
CR Ticket #CR082531061
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michael to joseph
issue : wants to cancel the seasonal plan
reso : asked assistance to ECM to cancel the seasonal plan // run itg // issue resolved // eoc..
CR Ticket #CR082533475
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michael to andreas
issue : flex box activation / xre 10000
reso : upon checking the account is under central region // transfer call to central from northeast // talked to the agent // agent took the call // conference // eoc..
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michael to lee
issue : modem activation
reso : run itg // tried different outlets // check connections // send signals // set up tech // marked as issue resolved // eoc..
CR Ticket #CR082536239
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michael to ryan
issue : cable box / xre 10000
reso : swap outlet // run itg // send signal // cable box still not working // customer said that if it's not working then he's going to cancel his service // customer wants to cancel his service // transfer call to disconnection // waiting time // customer agreeed to wait // eoc..
CR Ticket #CR082540874
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