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ISSUE: Flex activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR082493152
ACC NO.: 8299420160356435
-----------------------------------CALLER: Roger Whitney
ISSUE: Bill inquiry
STEPS TAKEN: Gave the amount for his next bill
REMARKS: No changes made on the account.
TICKET: *
ACC NO.: 8299200230415928
CALL BACK NO.: (302) 382-0469
-----------------------------------CALLER: Joanne Hallahan
ISSUE: Requested tech appointment to move their equipments.
STEPS TAKEN: Requested a tech appointment.
REMARKS: tech sched. 3/25/2023 - 2:00 - 4:00 PM
TICKET: *
ACC NO.: 8773102272917453
CALL BACK NO.: 8573450181
-----------------------------------CALLER: Steven Glassgold
ISSUE: wants to get credit for 30 months not having basic TV service under seasonal hold but he's paying for it.
cx got a replacement box but it was added to his other address and I can't add that one to his account because it's under seasonal hold.
REMARKS: Wants to speak to a supervisor.
- endorsed to my supervisor for a call back.
TICKET: CR082508043
ACC NO.: 8499050310051244
CALL BACK NO.: 9734642820
SN: M11602TE4680
-----------------------------------CALLER: Winston Lewis
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR082512046
ACC NO.: 8499100081452871
-----------------------------------CALLER: Barbara Smith
ISSUE: Prev rep deactivated the wrong cable box that the customer is still using.
STEPS TAKEN: enabled the equipment on the system and disabled the one that has been returned already but during the activation, the call got disconnected.
REMARKS: Endorsed the situation to my support. No changes made on the account.
ACC NO.: 8773110181266367
CALL BACK NO.:
CMAC:
SN:
ma1650edd631
pam603108331
cs0310344865
-----------------------------------CALLER: Stephen Mandas
ISSUE: Internet not working
STEPS TAKEN:
REMARKS: PLEASE CHECK AGAIN AFTER 1 HOUR TO CHANGE WIFI NETWORK NAME
TICKET: CR082519331
ACC NO.: 8299600090386772
CALL BACK NO.: 8049863228
-FRNT
CR082521922
-----------------------------------CALLER: Isabella Lawson
ISSUE: wants to activate xm line
STEPS TAKEN: transferred to mobile care department.
REMARKS: No changes made on the account.
TICKET:
ACC NO.: 8299400462243614
2157685879
8499101940143222
-----------------------------------CALLER: James Jacoby
ISSUE: modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR082528204
ACC NO.: 8499101940143222
CALL BACK NO.:
CMAC: 31D8
-----------------------------------CALLER: Nuralam Bin Nurui Hague
ISSUE: modem activation
STEPS TAKEN: modem activated
REMARKS: issue resolved
TICKET: CR082529562
ACC NO.: 8773200812380552
CALL BACK NO.:
CMAC: A786
Pitch: Y
-----------------------------------CALLER: Sharline Franklyn
ISSUE: cx requested a tech appointment because she does not have cable wall outlets in the appartment.
STEPS TAKEN: requested tech visit manualy.
REMARKS: Original: Tue Mar 28, 2023 from 03:00 PM - 05:00 PM EDT
TICKET:
ACC NO.: 8299400472563845
CALL BACK NO.: (954) 709-8744
Pitch: yes
-----------------------------------CALLER: Matthew Mantanari
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS:Issue resolved
TICKET: CR082535533
ACC NO.: 8773402040009678
CMAC: 70DFF7FBF385
-----------------------------------CALLER: Kathy Borowy
ISSUE: modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR082542245
ACC NO.: 8773103200150845
CALL BACK NO.: (617) 216-3462
CMAC: 94186530E91B
-----------------------------------CALLER: austin
ISSUE: wants to set up a new account
STEPS TAKEN: transferred to new customer saleds dept.
REMARKS: No changes made on the account.
ACC NO.: 8993115970177976
CALL BACK NO.: 7177799901
-----------------------------------CALLER: Dawn Cardenas
ISSUE: Modem activation. Modem activated but he wants to use the other outlet that is offline.
STEPS TAKEN: Ran ITG-modem activated. Procesed a separate trip install for a technicaian to fix the cable wall outlet only.
REMARKS: Tech sched> 3/30/2023 5:00-7:00 PM
TICKET: CR082554394
ACC NO.: 8299400023647352
-----------------------------------CALLER: Cathy Schreib
ISSUE: wants to pair remote to her TV
STEPS TAKEN: paired her remote
REMARKS: Issue resolved
TICKET:
ACC NO.: 8993204050247949
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