Notes

Rappo -
How's the weather out there?
What you do in your free time?
Don't you like to stream?
Which sports do you like the most?
Do you like xfinity services?
Glad to hear that, It is going good for me as well, excited to go a great movie with my friends after shift:)
As I am checking the contract for you, may I know what are your plans for weekend?

Appreciation:
-END APP- Its been honor assisting a kind hearted customer like you. Thank you for being the best part of Xfinity and have a great day. Don't forget to smile:) Stay well!
-Thanks so much for being one of our valued customers. To help you make changes to your account can I ask a couple of questions?


-While working on the account, I can see that you are connected with us from ,I appreciate your loyalty with us.
- ! I truly appreciate your efforts in trying to resolve this before coming on chat with us. It is my pleasure too assist such a wonderful customer like you. You are the most lovely customer I got today:)
-I appreciate your patience.
-I appreciate your efforts for the same that you have tried to make your internet working for you with the best possible ways from your end.
-I appreciate your cooperation in troubleshooting with me.


-I appreciate your time and patience over the chat, It really make it easy for me to check the details over the account and help you with the same.
-I truly appreciate your time and patience with me on this chat. I must say that you have been the most cooperative customer, I have chatted with today. Thankyou so much.
-We appreciate your loyalty with Xfinity and value as a customer.

Let me tell you about something amazing, So have you signed up for our Xfinity Rewards program yet ?
I highly recommend checking it out, It's a brand new program that gives us another way to say thank you to our valuable customers, ( Movie rental, sweepstakes, discounts, and more!) Sign up for free at www.xfinity.com/rewards to see what offers are available:)

Self help:

In the Meantime, I would like to inform you that If your internet/cable services are not working, you can use Xfinity app to check device status and fix the issue without chatting with us. This is a free app exclusively for Xfinity customers and is available for download on Google & Apple store. You can try to fix it yourself and is very easy to use by just logging in using the Xfinity username and password.

For the future reference if you want to replace or return any equipment then you can also generate the return label from your end as well.



-If you wish to change or cancel your service appointment, go to http://My.XFINITY.com and click the 'My Account' header near the top of the page . You will also get an email with all the details of appointment scheduled.

BAXA:
-While I'm doing that may I know have you heard about Xfinity app?

-Xfinity App is the destination for you to get the most from your service. You can easily manage your account as well like View current bill, billing cycle data usage and due date, view plan details and outage maps. You can download the App from App Store or Google Play and sign in to the App using your Xfinity ID and password

-------IN general
-Also you can always utilize Xfinity hotspot when you are out of your home. It's the feature that I love about Xfinity.

Xfinity has millions of WiFi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient WiFi and are free to Xfinity internet customers and to those who have Xfinity Mobile service.

____if the issue is not resolved.
- , you can always utilize Xfinity hotspots meanwhile our team is working on your concern. WIFI hotspot network service across the country. You can download Xfinity WIFI Hotspots Apps from google play store or Apple app store on your smartphones. It is an amazing app that can help you to connect to Xfinity WIFI hotspots around the town. Everything is included at no additional cost.

Stream app------------------------------
Have you heard about Xfinity stream app?

With Xfinity TV one of our customer's favorite features is Xfinity Stream app where you can Get the entertainment you love anywhere, on any device. . Everything is included at no additional cost, Download the Xfinity Stream app from your mobile device from Play Store and App Store, enter your xfinity credentials and then you can access the Streaming feature.

I would like to share amazing information that you can watch your favorite shows on Xfinity Stream App. Watch all your channels on any device. Access thousands of On Demand movies and shows and stream or download your DVR recordings to watch even if you’re offline. Everything is included at no additional cost. Download the Xfinity Stream APP for your mobile device from your Apple's IOS Appstore/ Android's Playstore.

Own it-------------
-Oh, I see and completely understand your concern as how it feels. Thank you for specifying the same. And let me review your account and I'll assist you with that.
-Oh, I do apologize for the inconvenience as how difficile it could be. And completely concurred your concern and no worries, let me review your account and I'll help you with that.
-You have me , please feel confident that I will surely get this sorted for you in all possible ways.
-I'm here to help you, and be rest assured I'll make sure that your concern is addressed properly over this chat which would probably change your mood as well.


-You have me , please feel confident that I will surely get this sorted for you in all possible ways.
-Thank you for bringing this up to me.I completely understand your part, I will surely help you with this. Please be rest assured and let me take the complete ownership of the concern you have and so I can help you with the best possible resolution.