Notes

Relate statement.
Internet troubleshooting WFH- Customer name, I can understand the value of stable internet connection while working from home, As I am also working from home, Please be assured I will assist you in all the possible ways.

Internet connection- Customer name, I can understand the value of stable internet connection these days as all of our work is related with internet, Please be assured I will help you in all the possible ways.

Cable connection- Customer name, I can understand how it feels when we get interruption while watching our favorite show, Please be assured I will help you in all the possible ways.

Bill - Customer name, In Xfinity we understand the value of your hardcore earned money, Please be assured I will help you in all the possible ways.

Oh, I see and completely understand your concern as how it feels. Thank you for specifying the same. And let me review your account and I'll assist you with that.
------------------------------------------------------------------------------------------------------------------
Apologize

I do apologize for the inconvenience as how difficile it could be. And completely concurred your concern and no worries, let me review your account and I'll help you with that.
------------------------------------------------------------------------------------------------------------------
BAXA

Cable service- In the Meantime, I would like to inform you that If your cable services are not working, you can use My Account app to check device status and fix the issue without chatting with us. This is a free app exclusively for Xfinity customers and is available for download on Google & Apple store. You can try to fix it yourself and is very easy to use by just logging in using the Xfinity username and password.

With Xfinity TV one of our customer's favorite features is Xfinity Stream app where you can Get the entertainment you love anywhere, on any device. . Everything is included at no additional cost, Download the Xfinity Stream app from your mobile device from Play Store and App Store, enter your xfinity credentials and then you can access the Streaming feature.

While waiting, I wanted to share that you can also enjoy our XFINITY WIFI hotspot on the go, please refer the link http://wifi.XFINITY.com/ to check available hotspots . All you have to do is to connect using your XFINITY user name and password.
Xfinity has millions of WiFi hotspots throughout our service area to make sure you’re always connected.
------------------------------------------------------------------------------------------------------------------
Self Help.

Xfinity App is the destination for you to get the most from your service. You can easily manage your account as well like View current bill, billing cycle data usage and due date, view plan details and outage maps. You can download the App from App Store or Google Play and sign in to the App using your Xfinity ID and password
------------------------------------------------------------------------------------------------------------------
Xfinity rewards.

Let me tell you about something amazing, So have you signed up for our Xfinity Rewards program yet ?
I highly recommend checking it out, It's a brand new program that gives us another way to say thank you to our valuable customers, ( Movie rental, sweepstakes, discounts, and more!) Sign up for free at www.xfinity.com/rewards to see what offers are available
------------------------------------------------------------------------------------------------------------------
Appreciation.

I appreciate your business and loyalty with Xfinity.

I appreciate your time and patience.

I appreciate your efforts for doing the troubleshooting steps :)
------------------------------------------------------------------------------------------------------------------