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ISSUE: wants to get credit for 30 months not having basic TV service under seasonal hold but he's paying for it.
cx got a replacement box but it was added to his other address and I can't add that one to his account because it's under seasonal hold.
REMARKS: Wants to speak to a supervisor.
- endorsed to my supervisor for a call back.
TICKET: CR082508043
ACC NO.: 8499050310051244
CALL BACK NO.: 9734642820
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