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ISSUE: Modem Activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR082610820
CALL BACK NO.: : (774) 644-6234
ACC NO.: 8773100110038862
PITH: Y / price is good in current provider.
----------------------------------
CALLER: Mengxia Liu
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR082612735
CALL BACK NO.: 4012304679
ACC NO.: 8773404134021254
PITH: N/Not yet eligible
----------------------------------
CALLER: Robert Norton
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR082615041
CALL BACK NO.: 3017581171
ACC NO.: 8299200060605572
PITH: N
CMAC: C094353E330C
a353
SN:
Boppibeach2015
Bishk@k1996
----------------------------------
CALLER: George Mccarthy
ISSUE: wants to retrieve TN that was disconnected 3 months ago.
STEPS TAKEN: asked assistance to ECM to help me process the work order before I can add the TN back using XPG.
REMARKS: Please call back Tommorow
TICKET:
CALL BACK NO.: (508) 680-4083
ACC NO.: 8773102430287807
PITH:
CMAC: 8C6A8D55C5B0
SN:
9784639004
Hi Daryl, I was able to process a work order for swapping TN 9784639004 to the account. However it is required after 24 hours for SODI completion SODI HOW DOCS HOW9140 . Please refresh csg/biller. Is there anything else?
----------------------------------
CALLER: Tim Houlton
ISSUE: Can't log in to xfinity stream app.
STEPS TAKEN: completed the service order for a transfer.
REMARKS: Issue resolved.
TICKET:
CALL BACK NO.:
ACC NO.: 8773405011160842
PITH:
CMAC:
SN:
----------------------------------
CALLER: Steven Choyce
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR082634808
CALL BACK NO.: 8568891346
ACC NO.: 8499050760051553
PITH:
CMAC:
SN:
A&F
Slowlake975
----------------------------------
CALLER: Ann Militello
ISSUE: wants to end seasonal hold on 4/16/2023
STEPS TAKEN: ECM processed the req.
REMARKS: end date successfully set to 4/16/2023.
TICKET:
CALL BACK NO.:
ACC NO.: 50828427771
PITH: Y/ under sons plan
CMAC:
SN:
17 april
----------------------------------
CALLER: Taisha Stevens
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR082641861
CALL BACK NO.:(781) 308-0172
ACC NO.: 8773103171599046
PITH: Y/ not paying for her service right now
CMAC: 7350
eff9
SN:
LONESTAR
6175337776
----------------------------------
CALLER: Vivian Owens
ISSUE: Can't connect to Wifi Network. Don't know wifi password.
STEPS TAKEN: Ran ITG to change wifi password.
REMARKS: Issue resolved
TICKET: CR082646531
CALL BACK NO.: :(301) 892-2054
ACC NO.: 8299700060442280
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