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ISSUE: Wants to activate XM line.
STEPS TAKEN: Transferred to Mobile care dept.
REMARKS: No changes made on the account.
TICKET: NA
CALL BACK NO.: 267) 257-3349
ACC NO: 8499100290177129
PITCH: already have xm line
-----------------------------
CALLER: NA
ISSUE: Call got disconnected during opening spiel.
REMARKS: No changes made on the account.
TICKET: NA
CALL BACK NO.: 2404132388
ACC NO: 8299420661466774
PITCH: Call got disconnected
-----------------------------
CALLER: Britney Jackson/National Corporate Housing
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved.
TICKET: CR083081204
CALL BACK NO.: 7574301893
ACC NO: 8299600840757934
PITCH: Caller doesn't have xfinity Internet service
-----------------------------
CALLER: Britney Jackson/National Corporate Housing
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR083083184
CALL BACK NO.: 7574301893
ACC NO: 8299600840757926
PITCH: Caller doesn't have xfinity Internet service
-----------------------------
CALLER: Britney Jackson/National Corporate Housing
ISSUE: Modem activation. Cant be activated at the moment because the system detects that the modem is offline but it's online in customers end. Routed to a 2-hour waiting time. Cx will receive a notification to confirm the resulotion.
STEPS TAKEN: Ran ITG
TICKET: CR083091586
CALL BACK NO.: (757) 430-1893
ACC NO: 8299600840757876
PITCH: Caller doesn't have xfinity Internet service
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