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CB:(412)260-4342
Acc:8993210051200530
Issue/Resolution:cx wants to lower bill but do not want to proceed with the call because he wants to talk to a US representative,cx agreed to wait in the line for the next agent in the CSA Residential department,EOC
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Roj talked to Luz Medina
CB:(443)813-3475
Acc:8299420631795096
Issue/Resolution:modem activation,cx wants to be transferred to spanish department,cx agreed to wait on the line for the next agent,EOC
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Roj talked to Hunter Matthews
CB:(802)779-5041
Acc:8773500360642323
Issue/Resolution:left something at the local store and wanted to talk to someone from local store,educated cx that we don't have a direct line/number to any local store,supcall,EOC
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Roj talked to Michael Dolida
CR083089556
CB:(908)872-1079
Acc:8499052030326260
Issue/Resolution:modem activation,ran itg for activation and routed to tech appointment but cx don't want to proceed and just wanted to use the old one,cx wants to know ways to lower his bill,educated cx about Xfinity rewards and ACP,EOC
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Roj talked to Olivia Langenbach
CR083094323
CB:(814)386-9474
Acc:8993114060024883
Issue/Resolution:modem repair-no connectivity,ran itg for connectivity issues and routed to tech appointment but cx don't want to proceed and says that she will just do it thru Xfinity app because she doesn't want to be charged,EOC
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Roj talked to Ashley Lockett/Carol Maines
CR083103570
CB: (814)762-9108
Acc:8993113640014034
Issue/Resolution:volume problems in the TV and there is a loud noise,ran itg for audio issues and utilized itg for remote control issues,completed itg because cx just want to have a new box-shipped new one and waived the charges,issue resolved
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