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issue:internet activation
steps:ran itg for no connection #CR083481727 /
acc:8993112750190626/(717) 286-7329
p:yes,no
------------------------------------
*caller:kassandra
issue:install equipment
steps:ran itg no connection #CR083490280 / change pass and network name #CR083489827
acc:8993111622274105/(484) 954-8875
MGomez - margarita07@
p:yes, no
------------------------------------
*caller:debra fold
issue:tv activation
steps:ran itg video #CR083495143 /remote #CR083500689
acc:8499050320616432/ (610) 636-4917
p:yes,no
------------------------------------
*caller:nicole
issue: 3 lob activation
steps: ran itg for no connection #CR083508820 wifi settings #CR083508740 telephone #CR083509994
remote control
acc:8299200061473129/(302) 766-5722
Faith family1980
p:yes, government pays for phone
------------------------------------
*caller:amrish
issue:OWN MODEM 70DFF718C88D/ SB6190
steps:modem still offline cant do truck roll since pending work order and cant complete work order since previous tenant is still in pending disconnect and will be completed 4/1 // educated cx to call back after 4/1 // eoc
acc:8499053401498118 / (619) 337-5860
p:n
------------------------------------
*caller:THOMAS
issue:cx confuses 5g wifi doesnt need for gateway to be wired to a cable wall outlet
steps:educated cx that he needs a cable wall outlet and a coax cable to be connected to the gateway and to use the services // cx wants to return equipment instead // educated cx on how to return // eoc
acc:8299400312507226 // (301) 538-0339
p:n
------------------------------------
8993212820095860/
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