Notes
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issue:flex box
steps:ran itg CR082913460
acc:8499051810023618/(267) 980-1486
p:Y
==================================
*caller:mario/tatiana
issue:internet but spanish department
steps:transfer to hsi spanish-nancy
acc:8499050890993393/ (973) 343-8781
p:Y
==================================
*caller:linda small
issue:no wall outlet//service discon
steps:transfer to sales-marc
acc:8299600143630382 /(804) 840-5068
p:n
==================================
*caller:shaun
issue:new address from NE to central, internet activation
steps:new addr in central // transferred call from NE to central hsi
acc:8495741920189952 / 6787029862
p:n
==================================
*caller:roberto
issue:spanish speaker // flex activation
steps:transfer to spanish dpt
acc:8299600170535975 / 8045367992
p:n
==================================
*caller:brenda
issue:tv problem today//xre00250//
"An automated system check has identified this account is still enrolled in a Season Convenience Plan. Transfer the customer to the appropriate billing team to resolve the issue or escalate to your supervisor, lead, or department support team for assistance. Click Next to continue."#CR082933280
steps:transfer to billing
acc:8993212670463929 // (724) 413-7865
p:n
==================================
*caller:myra.
issue:received approval for acp application.
steps:transfer to acp
acc:8299400450227314 //4439778984
p:yes
==================================
*caller:chris alles
issue:previous agent said that tech app was today 3/28 @ 2-4.
steps:educated that the tech is actually at 3/29 @ 2-4
acc:8993211470107876 /(724) 272-3833
p:n
==================================
*caller:king jenkins
issue:internet problem slow connection
steps:ran itg connection still slow #CR082943407 // customer confirmed wanted tech app and new modem xb8
acc:8299600860831007 /(434) 420-6400
p:n
==================================
*caller:megan
issue:modem activation // modem still offline
steps:ran itg routed to tech CR082842913
acc:8499200074135788 /(443) 414-9229
p:y
==================================
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