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Issue:new modem activation
Reso:checked ACSR/on set cx wanted to have a Tech to install her new modem , as of now her internet up and running on her old modem-offer to walk through cx however she said she opt to have a tech--disclose possible charge--ask support for manual Tech--done appointment-
Verified:Yes
transferred:No
Ticket#:CR083083764-
Callback#:973-6102196/973-6102196-
SN#:
Cmac#:
Model#:
8499053220194211-xm pitch
=====================================
Lynn spoke with:Dennis
Issue:cable box activation/status code #340
Reso:checked ACSR/Ran ITG/sent signal/box activated_
Verified:Yes
transferred: No
Ticket#:CR083088182-
Callback#:508-8576947/9443734
SN#:
Cmac#:
Model#:
8773101902441140
=====================================
Lynn spoke with:Jason
Issue: calling about getting a text said that detecting issue on his internet ask to call
Reso:checked ACSR/cx said he got a text about his internet issue and ask him to call to set up the appointment--Ran ITG/cx said his having internet issue lately like in and out connection-followed ITG/ITG detected SRO open and routed to rescheduled- edu cx that there will a tech to check his outside connection tomorrow and this tech will physically check his line to boost his signal---cx understood--
Verified:Yes
transferred:NO
Ticket#:CR083090418
Callback#:732-6065296
SN#:
Cmac#:
Model#:
8499100027221976-
=====================================
Lynn spoke with:Denise
Issue:new modem activation
Reso: checked ACSR/ Ran ITG/followed ITG/
sending activation signal/modem activated_
Verified:Yes
transferred:No
Ticket#:CR083096041
Callback#:617-3351302-
SN#:
Cmac#:
Model#:
Dede1956
8773102730510296- xm pitch
=====================================
Lynn spoke with: Terry
Issue:cable box activation/xre-30007
Reso:
Verified: Yes
transferred: NO
Ticket#:CR083106274
Callback#:570-7728738
SN#:
Cmac#:
Model#:
Apt-105
=====================================
Lynn spoke with:NIraj
Issue: xfi pods issue
Reso:checked ACSR/cx report no light on his xfi pods/Ran ITG/seems xfi pods already ONLINE-
cx asking if PODS is no light/edu cx that his xfi pods already online--once xfi pods online light turn off.rest assured cx about it//on set he was like to disconnect his cable service//edu to contact costumer solution/done transfer.
Verified: Yes
transferred:yes- Costumer
Ticket#:CR083106274xFi
Callback#:315
SN#:
Cmac#:
Model#:
8773102360126231-
=====================================
Lynn spoke with:Johanlyne
Issue:transfer of service
Reso:checked ACSR/cx said her internet not working or else ask for tech/offer quick troubleshooting--Ran ITG/followed ITG/provisioned however cx not at home--cannot provisioned ITG routed to Tech--however when pinging modme ONline-
Verified:Yes
transferred:NO
Ticket#:CR083115709
Callback#:857-2778487
SN#:
Cmac#:
Model#:
8773100731700262
=====================================
Lynn spoke with:MIchelle
Issue:cable box issue/rdk #03036
Reso:checked ACSR/cx stucked on "welcome screen"//Ran ITG-checked connection-Followed ITG/sending activation signal/seems box getting/ITG routed to Tech--done appointment--
Verified:yes
transferred:NO
Ticket#:CR083115709
Callback#:609-8929903
SN#:
Cmac#:
Model#:
8499050350506040
=====================================
Lynn spoke with:Khea
Issue:Billing issue
Reso:checked ACSR/cx said she like her ACP billed to her new account #8499100111047998 however cx on non-paydisco//said shes on ACP why her service is disconnected-- on ask for supervisor but trying to escalate so its about billing--edu to contact billing so ACP will be added to her account//edu to contact Billing--done xfer
Verified: Yes
transferred:No
Ticket#:NO ITG
Callback#:267-4621477
SN#:
Cmac#:
Model#:
8499100121268014
5923 address
8499100111047998
=====================================
Lynn spoke with: Susan
Issue:new modem activation-/prepaid
Reso: checked ACSR/cx on set like to activate a new prepaid modem//edu to contact prepaid dept.//done xfer--
Verified:yes
transferred:yes- Prepaid Internet
Ticket#:
Callback#:978-8727522
SN#:
Cmac#:
Model#:
8773102430603359
=====================================
Lynn spoke with: Charles
Issue: remote issue/troubleshooting
Reso:checked ACSR/ Ran ITG for remote issue/power cycle the remote/sent refresh--shes all set
Verified:Yes
transferred: NO
Ticket#: CR083123001
Callback#:856-2666052
SN#:
Cmac#:
Model#:
8499051220039105-xm pitch
=====================================
Lynn spoke with:Carlos
Issue: new modem activation
Reso:checked ACSR/ Ran ITG/followed ITG/
sending activation signal/modem activated-
Verified: yes
transferred:NO
Ticket#:CR083125292Cannot
wifi name; 1322C.O
password:Jojo1109
Callback#:484-5875998
SN#:
Cmac#:1322gmall
Model#:
8993111622274014-xm
jojo1109
=====================================
Lynn spoke with:Lisa
Issue: new modem activation
Reso: checked ACSR/Ran ITG/followed ITG/
sending activation signal/modem activated_
add on issue:for cable box activation-Ran ITG/
followed ITG/seems box offline getting error RDK-03033-- offer to send a Tech--done appointment--eoc// CR083137102
Verified:Yes
transferred:No
Ticket#:CR083135050
wifi name:nastynanny
password:nanny608
Callback#:434-2416566
SN#:
Cmac#:
Model#:
8499052050315342-xm pitch
nastynanny// nanny608
rdk-03003
=====================================
Lynn spoke with: cold transfer precious/ (Ira)
Issue: cable box activation
Reso:checked ACSR/Mr. Ira calling to activate a cable box in behalf of Roseanna Taylor--on process on verifying the account-no account number provided just the address/and the account holder name / not authorized- and getting trouble activating the cable box cant access the verification code-/the number associated with account its not available he cannot verified other way dont know the account number--edu cx that he need to wait til the account holder available so she can provide the codes-advised follow activation process on the screen--tried to contact mrs. Taylor seems restricted--Ira bring the husband on the phone his not also authorized cant assist further--
Verified:un-verified
transferred:NO
Ticket#:NO ITG
Callback#:443-8290776
SN#:
Cmac#:
Model#:
8299400440096928-
=====================================
Lynn spoke with:Charles
Issue:flex box activation/xre-10000
Reso:checked ACSR/ flex added in the biller/'Ran ITG/ followed ITG/Flex box activated_eoc
Verified:Yes
transferred: NO
Ticket#:CR Ticket #CR083144366
Callback#:443-2052269
SN#:
Cmac#:
Model#:
03117
8299400471455480-xm pitch
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