Notes

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OPENING
A wonderful day! Thank you for choosing Xfinity! This is your Xfinity Ambassador for today. It will be a great pleasure to assist you today. May I have your first and last name of awesome customer :)

A wonderful day! Thank you for choosing Xfinity support! This is Dev, your Xfinity Ambassador for today. It will be a great pleasure to assist you today. 
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ASSURANCE AND APOLOGY OR RELATABLE STATEMENTS
Thank you for bringing this to our concern .I can completely understand the situation. I will surely help you with this. Please be rest assured and let me take the complete ownership of the concern you have and so I can help you with the best possible resolution

For sure, I'm here to help you, and be rest assured I'll make sure that your concern is addressed properly over this chat which would probably change your mood as well.

I apologize for the inconvenience caused to you. I truly understand the importance of services / internet as I am also a customer outside the office. No worries, let me check your account and help you in right way.

I understand and really do apologize for the inconvenience you have been through. I know how it feels to have service interruption always.

Thank you for patiently waiting and I am sorry to hear that you are having issues with your Xfinity services. Let me go ahead and check on your account and see the status of your equipment.

I am really feeling bad that you have to go through this and contacted multiple time for same thing.

I can completely understand your concern. I know how it feels when our opted services are not working properly. Be assured I will do my best to assist you in all possible ways.

I can completely understand the importance of the service for you. Being a Internet user I can understand the importance of the stable services.
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VERIFICATION QUESTIONS
Please help me with your first and last name and complete address with zip code in order to check that I am working on the right account.
I have sent a six-digit verification code to the number ending with *-* please help me with it?
Before I proceed, please confirm the last 4 digits of your SSN for the verification purpose?
Please confirm the last 4 digits of the stored payment method on file for the verification purpose?
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APPRECIATION
I appreciate you answering all my questions patiently which will help me in identifying your issue over the chat.
I appreciate your cooperation in troubleshooting with me. Here in Comcast, we make sure that we always provide what's best for our customers.
I appreciate your 100% co-operation and kindness on on the chat.
Thank you for being on hold! Your time and patience are highly appreciated.
I really appreciate your efforts which you have done before the chat.
I really appreciate your decision. It is really a great choice.
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I am going to do some troubleshooting steps in order to solve the internet issue. Hope it will get resolved after the troubleshooting, if not then I will schedule a technician for you which will visit to your house and will solve the issue. Sound's good?