Notes

acc:8499101640133564
crt:
cb:
Kieth spoke with heidi
issue:mobile activation
reso:contact mobile care transfe the call
Pitch:






acc:8299600100050723
crt:CR081148771
cb:(804) 615-5105
Kieth spoke with david
issue:voice activation
reso:utilize xpg ran itg voice activation issue resolved
Pitch:






acc:8773403811114184
crt:CR081157533
cb:(475) 218-8000
Kieth spoke with joel
issue:modem activation ran itg issue resolved
reso:
Pitch:







acc:8299420651572953
crt:CR081160887
cb::(888) 934-6489
Kieth spoke with josh
issue:voice activation ran itg issue resolved
reso:
Pitch:y






acc:c
crt:
cb:(207) 216-3018
Kieth spoke with pam
issue:cx want to resched her appointment educate the cx
reso:
Pitch:y






acc:8499100212785769
crt:
cb:(888) 934-6489
Kieth spoke with marion
issue:agent transfer to me the cx, the cx was frustrated because he spend 16 mins on the phone but there's no any changes cx want me to set a tech appt im on the process on ranning itg the call was disconected i already did callback the cx but no answered
reso:
Pitch:




acc:8499100027547446
crt:CR081177811
cb:(484) 963-0885
kieth spoke with eddie cx want to set a tech appt because he dont have a coaxial walloutlet ran itg set tech appt
reso:
Pitch:Y




acc:8993113460089330
crt:CR081182400
cb::(814) 574-3446
Kieth spoke with scott
issue:modem activation ran itg send provision signal issue resolved
reso:
Pitch:


cm:f8790a78e115

acc:8499053500396833
crt:CR081185274
cb:908) 472-9516
Kieth spoke with
issue:cx having a outage problem in their area educate the cx
reso:
Pitch:




acc:8299600581040284
crt:
cb:
kieth spoke with becky cx want to set a tech appt to help her to install the internet equipment ran itg set tech appt
reso:
Pitch:




acc:8993203930119641
crt:CR081190828
cb:(814) 889-9132
Kieth spoke with daphney
issue:modem issue internet was cutting on and off set a tech appt
reso:
Pitch:




acc:8299610371229427
crt:CR081193207
cb:
Kieth spoke with gideon
issue:modem activation
reso:ran itg send provision signal issue resolved
Pitch:y

cm:3498b5cda1f9


acc:8773103101098101
crt:
cb:(857) 233-1841
john spoke with regina
issue:cx want to activate his flex box but the flex box is still disabled in acsr and not yet added to the account
reso:
Pitch:




acc:8993115840295628
crt:CR081201811
cb:
Kieth spoke with barbara
issue:cx requested a tech for her cable box ran itg set tech appt
reso:
Pitch:




acc:8773201100826637
crt:CR081208628
cb:
Kieth spoke with shayna
issue:modem activation ran itg send provision signal modem is offline set a tech appointment
reso:
Pitch:y






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