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Caller: Jermaine Dezerne
CB: (304)350-0864
Acc: 8299310031295062
Issue/Resolution: services not working- internet and cable, account under loss prevention, educated cto refer and call 877-798-8914
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Roj talked to Josh Greenberg - xm pitch has free mobile plan provided by the company
CR Ticket #CR080766346
CB: (978)460-0204
Acc: 8773102150298729
Issue/Resolution:cx wants to try doing cable box activation and if still not successful with me just like the previous agent then cx wants to reschedule existing tech appointment, ran itg for activation, canceled tech appointment -resolved before truck, issue resolved
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Roj talked to Paul Bartomioli
CB: (860)307-1525
Acc: 8299400451638386
Issue/Resolution: cx ordered an equipment but he wasn't there and want it to be delivered to a different address, cx agreed to be shipped a new equipment on the same address and waived the charges, transferred to xfinity home sales because cx wants to sign up for xfinity home
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