Notes

CALLER: Mark Matson
ISSUE: wants to activate Modem and cable box. ITG routed to trouble call for intermitent connection.
STEPS TAKEN: Ran ITG
TICKET: CR Ticket #CR080707535
ACC. NO.: 8993211150431653
CB NO.: (814) 591-4282
call this number tomorrow after 5
PITCH: Y

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CALLER: Timothy Ott
ISSUE: wants to transfer services to this address but acc is disconnected. Disconnection was processed online instead of transfer.
STEPS TAKEN: transerred over to customer solutions.
REMARKS: no changes made on the account.
ACC NO.: 8773403980179331
CALL BACK NO.: (203) 506-8303
PITCH: NA
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CALLER: Audrey Layfield
ISSUE: wants to activate her xm line.
STEPS TAKEN: transferred to mobile care department.
remarks: no changes made on the account.
ACC NO.: 8299410050901804
CALL BACK NO.:

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CALLER:Erica Aldrich
ISSUE: new acc is disconnected.
transfer order was not processed on the old account.
STEPS TAKEN: transferred to new customer sales department.
REMARKS: no changes made on the account.
ACC NO.: 8773201540161553
CALL BACK NO.:
PITCH: Not eligible

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CALLER: Minda Flora De Castro
ISSUE: wants to activate replacement modem.
STEPS TAKEN: rent to own process. ran ITG.
TICKET:
CR Ticket #CR080782789
REMARKS: issue resolved
ACC NO.: 8499053580505600
CALL BACK NO.: (201) 682-9528
PITCH: y

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CALLER: Kerry Callaghan
ISSUE: wants to activate replacement cable box but I can't add it on the account.
STEPS TAKEN: asked assistance from ECM and techspot.
TICKET: CS0095405
REMARKS:
ACC NO.: 8299600141224428
CALL BACK NO.:
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CALLER: Carrie Hawkes
ISSUE: wants to activate xfinity mobile line.
STEPS TAKEN: transferred to mobile care department.
REMARKS: No changes made on the account.
ACC NO.: 8299600170432678
CALL BACK NO.:
PITCH: n

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CALLER: Terry Welsh
ISSUE: cable boc can't be added in his account. routed to techspot on his previous interaction with an agent.
STEPS TAKEN: educated cx that he can get a replacement cable box or get a tech appointment to fix the issue.
TICKET: c50095087
- tech spot ticket from 3/11/2023
REMARKS: no changes made on the account.
ACC NO.: 8299400400184300
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CALLER: Heribert Webner
ISSUE: flex box activation
STEPS TAKEN: ran ITG
TICKET: #CR080841693
REMARKS: issue resolved
ACC NO.: 8499052630089532
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CALLER:
ISSUE: wants to activate modem but ITG recommended a trouble call because of intermitent connection.
TICKET: CR Ticket #CR080846451
Status Closed
Problem Failing Wan Score
Line of Business Internet
Category Customer
Queue *Reassignment Needed*
Support Area Freedom Disp
Solution Description Customer Refused Trouble Cal
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CALLER: Dexter Mercer
ISSUE: modem activation
STEPS TAKEN: ran ITG
TICKET: CR Ticket #CR080851747- for internet activation(issue resolved)
CS0095481 - techspot ticket for adding his flex device.
REMARKS: Activated modem but routed to techspot for his flex box.
ACC NO.: 8299700051779294
CALL BACK NO.: (202) 845-1050
PITCH: Y

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