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Appreciation ---------
Thanks so much for being one of our valued customers. To help you make changes to your account can I ask a couple of questions?
While working on the account, I can see that you are connected with us from ,I appreciate your loyalty with us.
! I truly appreciate your efforts in trying to resolve this before coming on chat with us. It is my pleasure too assist such a wonderful customer like you. You are the most lovely customer I got today:)
Awesome! I appreciate you being on hold
I truly appreciate your time and patience with me on this chat. I must say that you have been the most cooperative customer, I have chatted with today. Thankyou so much .
Friendly--------
How's the weather out there?
What you do in your free time?
Don't you like to stream?
Which sports do you like the most?
Do you like xfinity services?
As I am checking the contract for you, may I know what are your plans for weekend?
Own it!
Be assured, as you have reached me today, I will take ownership of your case and ensure that you get the best resolution with me regarding this.
Leaving Xfinity:(
I'm sorry to hear that you are looking to cancel your Xfinity services, we wouldn't want a loyal customer like you to leave the Xfinity.
Probing
Awesome. I just found the address. Before I just need to make you a profile. Can I get your last name and a good contact number to put on file?
I have few more quick questions to get an understanding you needs for the home. so besides you, who are using the services at home.
Just to make sure I get you set up with the right speed how do you use the service?
What types of devices are used in the home at any given time?
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