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Caller: Jermaine Dezerne
CB: (304)350-0864
Acc: 8299310031295062
Issue/Resolution: services not working- internet and cable, account under loss prevention, educated cto refer and call 877-798-8914
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Roj talked to Josh Greenberg - xm pitch has free mobile plan provided by the company
CR Ticket #CR080766346
CB: (978)460-0204
Acc: 8773102150298729
Issue/Resolution:cx wants to try doing cable box activation and if still not successful with me just like the previous agent then cx wants to reschedule existing tech appointment, ran itg for activation, canceled tech appointment -resolved before truck, issue resolved
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Roj talked to Paul Bartomioli
CB: (860)307-1525
Acc: 8299400451638386
Issue/Resolution: cx ordered an equipment but he wasn't there and want it to be delivered to a different address, cx agreed to be shipped a new equipment on the same address and waived the charges, transferred to xfinity home sales because cx wants to sign up for xfinity home
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Roj talked to Margaret White
CB: (609)828-5076
Acc: 8499051650247368
Issue/Resolution: wants to have access on xfinty email but services is already disconnected, educated cx that email is inactive upon disconnecting the services
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Roj talked to Judy Osborne
CR Ticket #CR080790084
CB: (609)828-5076
Acc: 8993112830010844
Issue/Resolution: phone has dial tone but cannot receive calls - phone number was never activated in comcast, transferred to Residential CDV port in department
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Roj talked to Rebecca Moak
CR Ticket #CR080794575
CB: (703)966-0889
Acc: 8299600073269565
Issue/Resolution: cable box set-up XRE-10000, call got disconnected while waiting for the agent from Bulk department in the other line to transfer cx, cx has a meeting to attend, endorsed to support
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Roj talked to Roberta Lester
CR Ticket #CR080806168
CB: (617)480-8205
Acc: 8773106000332000
Issue/Resolution: no internet connection, cannot get channels, ran itg for activations, call got disconnected , endorsed to support Lastimoso
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Roj talked to Bonnie Hicks - xm pitch not interested
Account Holder: Martha Poole
CR Ticket #CR080848810
CB: (781)521-2243
Acc: 8773102530360371
Issue/Resolution: cable box activation, ran itg for activations and routed to technician, issue resolved
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Roj talked to Robert Collins
CB: (814)615-7023
Acc: 8993204760124339
Issue/Resolution: flex box activation XRE10000, cx wants a callback by 5:45 because he has to go somewhere, device not yet active in biller, endorsed to support
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Roj talked to Steven Gatz
Account Holder: Nicole Timberman
CB: (443)536-2293
Acc: 8299400331198890
Issue/Resolution: wants to have a green or pedestal box to cover hanging and lying on ground cables, created ecm ticket for drop bury - ECM0000727562, issue resolved
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Roj talked to Mauro Sandoval
CB: (609)705-9492
Acc: 8499050320528074
Issue/Resolution: cable box activation, disconnected call, endorsed to support
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