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Marvin spoke with
Problem: Modem activation
Resolution: ran itg, diagnostic test, sends signal, I ask cx to open some websites, issue resolved. eoc
Ticket:
====Cable box====
Marvin spoke with
Problem: Cable box Activation
Resolution:setup wires to the equipment, ran itg, send signals, issue resolved. eoc
Ticket:
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Marvin spoke with Althea
Acc#:8499100217510741
CB:(267) 808-4492
want to watch tv over the phone, educate cx to download xfinity stream app. issue resolve. eoc
Ticket:
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Marvin spoke with Kristin
Acc#:8993111010020300
CB:(717) 574-8004
Cx ask about her tech visit, she wants to resched today 2pm. Educate cx the early dates is tomorrow.eoc
Ticket:
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Marvin spoke with Neil
Acc#:8499053480048925
CB:(908) 205-2943
Cx wants to activate modem, ran itg , send signals, issue resolve. eoc
Ticket:#CR080763498
Pitch
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Marvin spoke with agnes
Acc#:8499102690010173
CB:610-955-3051
Cx wants to downgrade her service. change of service. transfer to billing dept.
Ticket:
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Marvin spoke with kathleen
Acc#:8773402000898391
CB:(860) 299-4794
Cx want to fix her xfinity app because it showing inactive equipment. transfer to csa dept. Customer security assistance.
Ticket: CR080771361
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Marvin spoke with agosto
Acc#:8773400235570751
CB:8603353901
dio
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06106
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